Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IP Office outside access

Status
Not open for further replies.
reisve

reisve

IS-IT--Management
Apr 6, 2004
98
0
0
AO
I have a IP Office Rel. 10.1 (PBX1) in one location connected to a MyPBX (PBX2) in another location.
The outside lines are on PBX1. The Extensions on PBX1 one are 3XX and on PBX2 are 4XX. The internal calls work with no problem between the two PBXs. On PBX1 I added a Short code, 4XX to accomplish this,
When I dial a PBX1 extension on PBX2, it is redirected with no problem. The external line on PBX1 is accessed dialing the Short Code 9XXXXXXXX. This Short Code is on the user configuration. I tried to setup a Short Code on the System (9XXXXXXXX) but when I dial a number in the format 9XXXXXXXX on PBX2, I get a message from PBX1 saying the trunks are Busy. I get the same message if I dial the outside number from a phone without the user Short Code 9XXXXXXXX on Its configuration

Can someone help with this?

Thank You
 
Sort by date Sort by votes
Never have tried tieing two different systems together on IPO, but my guess would be trunk to trunk transfer or possably an issue with the ARS. I would watch it in Monitor.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
 
Upvote 0 Downvote
You're probably not sending a valid CLI to the service provider.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
are you sending the 9 along as well?

PBX2 needs to send 9 plus the number to PBX1 in order for it to work and the 9N has to point to a line or ARS that works on PBX1 users (system SC not user SC as that cannot be accessed otherwise from the PBX2)

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
Upvote 0 Downvote
The two PBXs are on the same building, just connected with a Cat6 cable (switch to Switch).

I'm sending the 9. the outside numbers are 9 digits starting with 9. That is why the short code is 9XXXXXXXX

this short code is working on the IPO phones.
 
Upvote 0 Downvote
In some other models of PBXs, CS1K for example, there is a way to prevent trunks from one trunk to get out trough another trunk. Is there any kind of restriction on the IPO?
 
Upvote 0 Downvote
I guess restrict network interconnect would do that, but it's off by default, so unless you've turned it on it won't be that.

APSS/ACIS/ACSS-SME
not arrogant, just succinct.
 
Upvote 0 Downvote
Before stqrting to guess use sysmonitor and log a call on both sites to see what happens.
Use the default filter and enable shortcodes in the call filter.

Diagnosis starts with investigation, not with asking.
 
Upvote 0 Downvote
reisve said:
I'm sending the 9. the outside numbers are 9 digits starting with 9. That is why the short code is 9XXXXXXXX
Click to expand...

I just want to be 100% sure this is not a simple fix... The telephone number you are sending to the other system is 9N not just N correct? Just N would strip the 9 if using 9XXXXXXXX.

IE
Shortcode 9XXXXXXXX
Feature Dial
Number 9N

The truth is just an excuse for lack of imagination.
 
Upvote 0 Downvote

@critchey

I'm sending 9XXXXXXXX to the IPO. This short code works on the User Short Codes on the phones in the IPO

 
Upvote 0 Downvote
Can you post the exact shortcode you are using...
Shortcode
Feature
Number

Post the entire shortcode you are using.
 
Upvote 0 Downvote
Short code: 9XXXXXXXX
Telephone Number: .
Feature: Dial
Line Group ID: 0
 
Upvote 0 Downvote
It is the dialling code on PBX2 than needs to be checked
as we don't know MyPBX a system monitor trace to see what is being received & how it is being processed is essential.

The current suspicion is that PBX2 is stripping the leading 9 but without a trace fro the IPO that could be a red herring



Do things on the cheap & it will cost you dear
 
Upvote 0 Downvote
Follow my recommendation and get it solved in minutes instead of posting
Before strting to guess use sysmonitor and log a call on both sites to see what happens.
Use the default filter and enable shortcodes in the call filter.
 
Upvote 0 Downvote
Here is the Sysmonitor. Is not using the 9XXXXXXXX, but another shortcode that does exactly the same 2XXXXXXXX

10:26:33 947416474mS SIP Rx: UDP 192.168.42.11:5060 -> 192.168.42.1:5060
INVITE sip:222222222@192.168.42.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.42.11:5060;branch=z9hG4bK6d500ddd;rport
Max-Forwards: 70
From: "400" <sip:400@192.168.42.11>;tag=as29a8d1d7
To: <sip:222222222@192.168.42.1:5060>
Contact: <sip:400@192.168.42.11>
Call-ID: 78d57da765e1fdb325c4d6de4ee04e0b@192.168.42.11
CSeq: 102 INVITE
User-Agent: MyPBX
Date: Sun, 05 Dec 2010 20:22:40 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO
Supported: replaces, timer
Content-Type: application/sdp
Content-Length: 285

v=0
o=root 1474620340 1474620340 IN IP4 192.168.42.11
s=Asterisk PBX 1.6.2.6
c=IN IP4 192.168.42.11
t=0 0
m=audio 10948 RTP/AVP 8 0 3 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
10:26:33 947416477mS CMCallEvt: 0000000000000000 0.14111.0 -1 BaseEP: NEW CMEndpoint f179c2e4 TOTAL NOW=1 CALL_LIST=0
10:26:33 947416480mS SIP Tx: UDP 192.168.42.1:5060 -> 192.168.42.11:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.42.11:5060;branch=z9hG4bK6d500ddd;rport
From: "400" <sip:400@192.168.42.11>;tag=as29a8d1d7
Call-ID: 78d57da765e1fdb325c4d6de4ee04e0b@192.168.42.11
CSeq: 102 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY
Supported: timer
Server: IP Office 10.1.0.0.0 build 237
To: <sip:222222222@192.168.42.1:5060>;tag=659afabbbb6b4e81
Content-Length: 0

10:26:33 947416482mS SIP Tx: UDP 192.168.42.1:5060 -> 192.168.42.11:5060
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 192.168.42.11:5060;branch=z9hG4bK6d500ddd;rport
From: "400" <sip:400@192.168.42.11>;tag=as29a8d1d7
Call-ID: 78d57da765e1fdb325c4d6de4ee04e0b@192.168.42.11
CSeq: 102 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY
Supported: timer
Server: IP Office 10.1.0.0.0 build 237
Reason: Q.850;cause=1;text="Unallocated (unassigned) number"
To: <sip:222222222@192.168.42.1:5060>;tag=659afabbbb6b4e81
Content-Length: 0

10:26:33 947416484mS SIP Rx: UDP 192.168.42.11:5060 -> 192.168.42.1:5060
ACK sip:222222222@192.168.42.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.42.11:5060;branch=z9hG4bK6d500ddd;rport
Max-Forwards: 70
From: "400" <sip:400@192.168.42.11>;tag=as29a8d1d7
To: <sip:222222222@192.168.42.1:5060>;tag=659afabbbb6b4e81
Contact: <sip:400@192.168.42.11>
Call-ID: 78d57da765e1fdb325c4d6de4ee04e0b@192.168.42.11
CSeq: 102 ACK
User-Agent: MyPBX
Content-Length: 0
 
Upvote 0 Downvote
Your MyPBX is calling 222222222 and this probably doesn't match anything in IP Office ICR since it answers Not Found.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Yes it matchs
2XXXXXXXX is for land lines
9XXXXXXXX is for Cell phones

And they are working from the phones in the IPO
 
Upvote 0 Downvote
It will not match a User Shortcode when it's coming from another PBX.

You need to setup Incoming Call Route for that number and have a System Shortcode it can match.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Abdul manaf
  • Question
Avaya IP Office Web Manager
Replies
2
Views
227
derfloh
derfloh
JJ L
  • Locked
  • Question
Avaya IP Office question
Replies
10
Views
213
ipohead
ipohead
sheldoom
  • Locked
  • Question
IP Office Replacing CM 3
Replies
5
Views
138
JayNEC
JayNEC
Dimorus
  • Locked
  • Question
ip office 406 and ip office 400 analog phones (downgrade)
Replies
4
Views
106
ipohead
ipohead
daken
  • Locked
  • News
PSN006301u - IP Office 12.0.0.0 Build 55 replaced with IP Office 12.0.0.0 Build 56 2
Replies
2
Views
80
IamaSherpa
IamaSherpa

Part and Inventory Search

Sponsor

Back
Top