IP Office Clipping?

[TeleOak]

I put in a new IP office in standard mode at a clients office. After setting everything up it worked great, at first. Clipping or skipping if you want to call it started happening in the system during phone calls and other parts of the system. For example, sometimes when people called the phone would be distorted and skipping during conversation and other times it is fine. Also, if someone calls while no one is in the office and leave a message in the general voice mail and they transfer it to someone else to hear it, the voice mail would skip and be distorted but the first time someone listened to it it is fine.

Tried changing the system, changing the SD card, and even had verizon/comcast (forget which one) come out and check their lines before it even gets to the system multiple times and they are saying its good.

Before on their old system everything worked fine and they never had this happen. I can't seem to figure out whats wrong and everyone I asked has no idea what the problem could be. Some have recommended to try and let the Automatic Balance Impedance Match run on all of the lines coming in. Would that help or does anyone else know what the problem could be? Thanks!

 

[amriddle01]

It's hard to advise when you don't mention the setup at all. Types of line? Type of phone? Software levels? Network setup? Internal and external calls effected? TDM to IP effected?

 

[TeleOak]

@amriddle01 sorry! new to the site. Plus I came into the setup half way threw but I am pretty sure they have essential licenses. We are using 8 9504 Avaya Digital phones. 2 combo cards. 4 total trunk lines. External calls are effected. Not sure on the network setup. I was just wondering if anyone has ever came across this type of problem? Sorry again

 

[amriddle01]

I would be tempted to stick a DS8 card in and a trunk card on that, even just for testing, combo cards can be troublesome to say the least they are hit/miss with many issues

 

[DigitalG]

ip office version ?

if it ain't broke don't fix it!

 

[vztech]

if someone calls while no one is in the office and leave a message in the general voice mail and they transfer it to someone else to hear it, the voice mail would skip and be distorted but the first time someone listened to it it is fine.

I would confirm this for yourself .

That said
It doesn't sound like a line issue if the first time they are playing the message and it's fine.

I would try to
.try a clean reboot
.replace the Combo Card or whatever your using to run your digital sets (firmware on your sets ok ? )
.reinstall the software. (what version are you running?)


It's only dialtone!!!