Ip office 8.1 (43) system status no longer is able to open

[smokinjoe2938]

I have a customer who had a java version of 1.7, he recently upgraded to version 1.8. Now he is no longer able to open up system status since upgrading his java, he tells me he had to do this upgrade for his we apts to work, he is able to open up manager ok but no system status, any work around here? Thanks for you time on this issue.

 

[Westi]

uninstall Java (all versions on the PC) and reinstall it fresh

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[smokinjoe2938]

Thanks I will have the customer do this and will let you know the end results, thanks for your time.

 

[Westi]

no problem, hope it will work. It usually does for me as Java updates break every few versions the SSA

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[smokinjoe2938]

West customer finally got back to me he did as you told me to complete uninstall and then a fresh reinstall, still not able to open system status with a java version of 1.8 but 1.7 does work. Any way to make system status work with java version 1.8?

 

[Westi]

mine works no problems

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[smokinjoe2938]

your works on java 1.8 version?

 

[Westi]

sorry just noticed that I am still on 1.7

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[smokinjoe2938]

anyone out there able to get system status working using java version 1.8?

 

[amriddle01]

1.7 is the latest version though

 

[smokinjoe2938]

no it's not I have a customer who just upgraded to version 1.8

 

[amriddle01]

See above, I selected to upgrade Java and it says 1.7 is the latest. They haven't followed one of those fake update Java webpages have they? Those area scam to get a virus on your PC

 

[smokinjoe2938]

Andy this is what I get clearly you can see version 8 below, kind of confused here
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[Telecomboy]

I'm at Java 8.25 and my system status works. I have IPO R9.0.4.0.965 loaded though. Do you have the latest IPO software?

 

[smokinjoe2938]

No my customer is at 9 0 3 941 so maybe that is why yours is working

 

[amriddle01]

Perhaps it's for different OS? I am on windows 7

 

[Telecomboy]

I'm on Windows 7 Pro SP1

 

[smokinjoe2938]

I am on 7 as well not sure what my cust is on, I will just tell him to downgrade back to verson 1.7

 

[amriddle01]

If I check on the website it says 8 update 25 is available, but when checking my version it detects the version I posted and says it's the "recommended version", perhaps 8.25 has issues/is beta

 

[smokinjoe2938]

same here but not going to upgrade just for the sake of upgrading so I guess he will just have to down grade to 1.7 if I can not find a work around, but just wanted to thank you guys for your time and effort, most appreciated!