Hello, sorry for my English.
A customer has installed an IP Office 500v2 R8.0.66.
Extensions are varied: Avaya 1616 - CISCO IP and Polycom SoundPoint.
It also has SIP trunk (2 channels) to Audiocode 114 and other (15 channels) to an asterisk that functions as CALL CENTER.
System Status report packet loss in the Polycom extensions but not in cisco ip phone, Avaya IP phone or SIP trunks.
The percentage of packet loss varies and is not always an extension in particular.
The network has implemented VLAN and QOS.
Users report cuts on calls between internal extension.
Any suggestions on how to solve the problem?
A customer has installed an IP Office 500v2 R8.0.66.
Extensions are varied: Avaya 1616 - CISCO IP and Polycom SoundPoint.
It also has SIP trunk (2 channels) to Audiocode 114 and other (15 channels) to an asterisk that functions as CALL CENTER.
System Status report packet loss in the Polycom extensions but not in cisco ip phone, Avaya IP phone or SIP trunks.
The percentage of packet loss varies and is not always an extension in particular.
The network has implemented VLAN and QOS.
Users report cuts on calls between internal extension.
Any suggestions on how to solve the problem?