Hi All,
Recently we have order IP office R9, but the distributor send us IP Office 8.1 with R9 license. When we got the system we started the IP office and installed the R9 license but then noticed that the system is on R8.1. So what I did is to factory reset the IP office 500 then shutdown the system, remove the SD card, formatted the SD card, recreated the SD card using IP office 9 manager and then put back the SD card to IP office and started IP office. Now in IP office manager it's defaulted back, current release is 9.0.845 and license shows zero when I install back the license file, IP office manager shows IP Endpoints licenses as valid, some other license like CCR agents shows as Dormant and IP Phones shows system unlicensed on the screen.
I would appreciate if you can help to solve this issue.
Recently we have order IP office R9, but the distributor send us IP Office 8.1 with R9 license. When we got the system we started the IP office and installed the R9 license but then noticed that the system is on R8.1. So what I did is to factory reset the IP office 500 then shutdown the system, remove the SD card, formatted the SD card, recreated the SD card using IP office 9 manager and then put back the SD card to IP office and started IP office. Now in IP office manager it's defaulted back, current release is 9.0.845 and license shows zero when I install back the license file, IP office manager shows IP Endpoints licenses as valid, some other license like CCR agents shows as Dormant and IP Phones shows system unlicensed on the screen.
I would appreciate if you can help to solve this issue.