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IP Office 500 DS8 Card Issues

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EricTheAvayaGuy

EricTheAvayaGuy

IS-IT--Management
Dec 21, 2009
18
US
Hello,

I have an IP Office 500 with the following slot configuration:

415890279mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
415890279mS PRN: + loader: 1.3
415890279mS PRN: + cpu: id 2 board d0 pld 17 type c10 options 102
415890279mS PRN: + fpga: id 1 issue 1 build 817
415890279mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
415890279mS PRN: ++++++++++++++++++++ LIST OF MODULES ++++++++++++++++++++
415890279mS PRN: +------------------------------------------------------------
415890280mS PRN: + Slot 1: Base NONE
415890280mS PRN: + Mezzanine NONE
415890280mS PRN: +------------------------------------------------------------
415890280mS PRN: + Slot 2: Base VCM32 Board=0x05 PLD=0x11
415890280mS PRN: + Mezzanine NONE
415890280mS PRN: +------------------------------------------------------------
415890280mS PRN: + Slot 3: Base DIGSTA8 Board=0x13 PLD=0x06
415890281mS PRN: + Mezzanine NONE
415890281mS PRN: +------------------------------------------------------------
415890281mS PRN: + Slot 4: Base PHONE2 Board=0x01 PLD=0x03
415890281mS PRN: + Mezzanine PRIS U Board=0x03 PLD=0x0a
415890281mS PRN: +------------------------------------------------------------
415890281mS PRN: +++++++++++++++++ END OF LIST OF MODULES +++++++++++++++

I purchased a new DS8 card and inserted it into Slot 1. I booted the system back up and none of my other Digital phones worked after this, I had no dial tone and if I called out the part on the other end heard a loud screech. There were no phones plugged in to the new DS card, these were on the old one. I figured it was a bad card and I had it switched out. I put the new one in to Slot 1 and same result. Then I switched the VCM32 to Slot 1 and put the new DS8 in Slot 2 and again same result. I didn't have time to further troubleshoot.

Am I doing something wrong here? I was under the impression that the slot position didn't matter with the DS8 cards.

Thanks,
Eric
 
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I normally start from left to right, first extension (Digital / Alog) and the VCM goes normally in Slot 4. But that just my logical thinking. Seen it different, but i never had saw before. You could try to remove all cards, power up read out the IPO and remove the cards. Then power it down push back in the cards and power it up.

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
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It should work fine.
Did you perhaps bought a combocard?
Those do not work in an IP500, only in an IP500v2.


BAZINGA!

I'm not insane, my mother had me tested!
 
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Added something to make it more clear.

You could try to remove all cards, power up read out the IPO and remove the cards thru the manager. Then power it down push back in the cards and power it up.

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
Upvote 0 Downvote
i saw this the other day, almost 100% identical.

System had been running with cards in slots 2 and 3 for about a month (not sure why it was done that way), i added a DS8 to slot 1 and got exactly the issue you described.

Removed the card and it's all fine.

Never got to the bottom of it, i just assumed it was the slot that borked, it worked fine in slot 4.

this was on a 500v2.

ACSS-SME
fo shizzle ma nizzle.
 
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Even though it shouldn't matter, I do exactly as Bas does, extn cards go in slot 1 upwards (usually POTS first 406 style) and VCM with any line cards in slot 4, again just seems right to do it that way. And it avoids stray programming bugs Avaya are not aware of like the OP and TOM have :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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i usually go ds from left to right, then alog, then anything else, line cards from left to right. i didn't build the one i mentioned though.

Don't think the issue i had was programming as the card works fine in the other slot, seemed like a chassis issue to me.

ACSS-SME
fo shizzle ma nizzle.
 
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Im the reverse - Trunk / VCM cards first, Then Dig, then Alog.... but hey....

you sure the unit was off before putting the card in? ;-)

ACSS - SME
General Geek

1832163.png
 
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That does not sound very convinced :)


BAZINGA!

I'm not insane, my mother had me tested!
 
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Hello,

So I shut everything down last night, re-ordered the cards per the recommendations, tried a few configurations as noted above and kept getting the same result with this new DS8 card. With the new card out all is good. Is there something else I am missing?

Thanks,
Eric
 
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I would take all cards out, default the system completely and then try again, if same issue it could be a faulty card :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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