IP 500 Won't Stay Up

[stcroix1]

We had an IP500 4.2(4) with a DS30 and DS16 crash last Friday. It is on our LAN and in another state so I could not access it remotely. We had a tech go out and unplug the two expansion modules to see if the control unit would stay up, it would stay up for a minute then flake out again leading us to believe it was a problem with the control unit, bad PSU? I had a spare control unit and feature key smart card (that we were going to use at another location on our LAN) so I upgraded it and sent the backup config into it. It said the license was invalid but I figured once it was onsite and the tech swapped the analog trunk cards, embedded vm cf card, and feature key over to the replacement we should be good. It did have 2 alarms concerning features we dont use and I dont remeber what they were. Everything worked fine for about 12 hrs but now it is behaving the same. Blinking red lights on the DS modules and cant access the control unit via LAN. Any ideas on what the issue might be would be appreciated.

 

[wotanuta]

Did you see the release regarding dodgy feature keys?.There was a batch which would cause re-starts I think.

 

[tlpeter]

I doubt that, the ipo is on 4.2.4
Or the install is done a couple of weeks ago ?




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[stcroix1]

The system went down last Friday running 4.2.4. I upgraded a new control unit to 4.2.14 and shipped it out to replace and it worked for half a day then went down just like on Friday. I had tech out today who could not get into it so Ihad him default the system and push the old config back in. The system is up and working no but getting 2 alarms that I have not seen before and we have several identical sites running same version. We are afraid its just going to crash again and I am running SysMonitor on it now.

Service Alarms
--------------

Last Date Of Error Occurrences Error Description
--------------------------------------------------------------------------------------------------
11/24/2009 3:26:06 PM 73 Attempt to use a feature for which no license is installed.
License Type: IP End-points

11/24/2009 3:26:06 PM 73 Attempt to use a feature for which no license is installed.
License Type: Phone Manager Pro IP Audio Enabled (users)

 

[amriddle01]

The only common factors are the config,lines and the loction. Running the original unit elsewhere and leaving that running will show if it is the config (which I doubt). I would hazard a guess that it is the onsite power at fault as oppose to the lines as I've never seen faulty lines down units..but there is always a first

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

SSA is renowned for giving false alarms, I have seen the IP endpoint one myself on early 4.2, I doubt that is a cause or symptom of the problem though

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[stcroix1]

I thought maybe the same thing a power issue. I had them bypass the brand new UPS and plug directly into the wall outlet. It would stay up for a minute again then crash.

 

[amriddle01]

What cards are in the 500? Poorly seated and faulty cards will power cycle units at times

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Embedded is included with that BTW

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[stcroix1]

So the system went down again last night at 11:31:39

Here is the SysMonitor log


********** SysMonitor v6.2 (14) [connected to 10.40.112.180 (810 Tampa)] **********
38380492mS PRN: Monitor Status IP 500 4.2(14)
38380492mS PRN: LAW=U PRI=0, BRI=0, ALOG=12, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=2 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0(TOT=335)
38387441mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38387441mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38387491mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38387491mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38387816mS RES: Wed 25/11/2009 00:26:40 FreeMem=64596256(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13493
38387816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38392431mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38392432mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38392816mS RES: Wed 25/11/2009 00:26:45 FreeMem=64594004(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13488
38392816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38393431mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38393432mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38398432mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38398432mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38398820mS RES: Wed 25/11/2009 00:26:51 FreeMem=64589500(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13478
38398820mS RES2: RTEngine=0, CMRTEngine=0, Timer=45, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38418443mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38418443mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38418493mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38418493mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38418816mS RES: Wed 25/11/2009 00:27:11 FreeMem=64584996(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13468
38418816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38423433mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38423433mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38423816mS RES: Wed 25/11/2009 00:27:16 FreeMem=64582744(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13463
38423816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38424433mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38424433mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38428433mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38428434mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38428816mS RES: Wed 25/11/2009 00:27:21 FreeMem=64578240(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13453
38428816mS RES2: RTEngine=0, CMRTEngine=0, Timer=46, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38430434mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38430434mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38454445mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38454445mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38454816mS RES: Wed 25/11/2009 00:27:47 FreeMem=64573736(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13443
38454816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38456437mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38456437mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38460435mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38460435mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38460816mS RES: Wed 25/11/2009 00:27:53 FreeMem=64569232(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13433
38460816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38461435mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38461435mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38464771mS LVM(flash): FlashMan: MapVMailStore: OK return from "RestartFlashItemScan"
38464771mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\lvmail\*.* pass = 3
38464776mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\lvmail\ENG\*.*
38464852mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\lvmail\ENG\*.*
38464853mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\lvmail\ENU\*.*
38464933mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\lvmail\ENU\*.*
38464938mS LVM(flash): FlashA: NextFlashItemScan: Scanning A:\lvmail\AAG\*.*
38464940mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\lvmail\AAG\*.*
38464968mS LVM(flash): FlashA: NextFlashItemScan: Finished Scanning A:\lvmail\*.*
38464968mS LVM(flash): FlashA: NextFlashItemScan: END-OF-LIST found
38466435mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38466436mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38466816mS RES: Wed 25/11/2009 00:27:59 FreeMem=64564728(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13423
38466816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38487447mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38487447mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38487497mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38487497mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38487816mS RES: Wed 25/11/2009 00:28:20 FreeMem=64560224(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13413
38487816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38493437mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38493437mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38493450mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38493450mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38493816mS RES: Wed 25/11/2009 00:28:26 FreeMem=64555720(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13403
38493816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38499437mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38499437mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38499816mS RES: Wed 25/11/2009 00:28:32 FreeMem=64553468(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13398
38499816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38519448mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38519449mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38519498mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38519499mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38519816mS RES: Wed 25/11/2009 00:28:52 FreeMem=64548964(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13388
38519816mS RES2: RTEngine=0, CMRTEngine=0, Timer=46, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38523439mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38523439mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38525439mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38525439mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38525816mS RES: Wed 25/11/2009 00:28:58 FreeMem=64544460(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13378
38525816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38529439mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38529439mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38530442mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38530442mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38530816mS RES: Wed 25/11/2009 00:29:03 FreeMem=64539956(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13370
38530816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38555452mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38555452mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38555816mS RES: Wed 25/11/2009 00:29:28 FreeMem=64537704(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13363
38555816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38560441mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38560441mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38560816mS RES: Wed 25/11/2009 00:29:33 FreeMem=64535452(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13358
38560816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38561441mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38561441mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38566441mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38566441mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38566816mS RES: Wed 25/11/2009 00:29:39 FreeMem=64530948(1) CMMsg=6 (9) Buff=200 968 1000 7454 5 Links=13348
38566816mS RES2: RTEngine=0, CMRTEngine=0, Timer=44, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38575338mS PRN: Config Write Wake Up
38575838mS PRN: SavingConfig Started
38576316mS RES: Wed 25/11/2009 00:29:48 FreeMem=64530664(1) CMMsg=6 (9) Buff=200 968 1000 7454 4 Links=13348
38576316mS RES2: RTEngine=0, CMRTEngine=0, Timer=43, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38576747mS PRN: Start WriteConfig at f7d4358c savemode 0 writetype 1
38586452mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38586452mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38586504mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38586504mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38586816mS RES: Wed 25/11/2009 00:29:59 FreeMem=64526160(1) CMMsg=6 (9) Buff=200 968 1000 7454 4 Links=13338
38586816mS RES2: RTEngine=0, CMRTEngine=0, Timer=43, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
38592330mS PRN: IP408_FEC(0)::Tick: Received untagged packet:

********** contact lost with 10.40.112.180 at 23:31:39 24/11/2009 - reselect = 1 **********
******************************************************************

 

[mattKnight]

>

38586452mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38586452mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one
38586504mS PRN: CallSystem::CreateH323Extn No Config for VoIP extn 810Tampa@cratean Adding
38586504mS PRN: CallSystem::CreateH323Extn CfgExtn "" not found, create a new one

PRN: LAW=U PRI=0, BRI=0, ALOG=12, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=2 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) CALLS=0

At a start I'd delete exten 810 from the extension list and the user too.

You can't be using a VOIP extensionas you have no VCM channels. Like wise the @ sign is bad bad bad in a usernsame

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

Indeed, that is not a happy switch, how many errors are in the error list at the bottom of Manager? There should be none really

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[stcroix1]

We dont have an extension 810. Where that is coming from is the name of the system it is 810 Tampa. Just a store number for our reference. We have all 4412D and 4424D phones no IP phones and no big errors in the Manager list.

 

[amriddle01]

If you send a copy of the config (.cfg file) to my Home email address from the following site I will take a look for you.

http://www.ipoffice.tel

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[tlpeter]

There is probably a phone with extension 810 that is trying to register but can not do that




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TheSmash]

Ummm, are the 44xx phones supported on V4??

Don't ask me, I didn't design it.

 

[Westi]

44xx sets are OK just not working on the processor cards on the IP500

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[dphoneguy24]

If it won't stay up...I'd give it some Viagra.

 

[amriddle01]

The only problem with that is if you hold the handset too close to your head you get a stiff neck

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[NYSTECH]

You stated you swapped cards from old system to new one... Maybe one of them is causing the issue.. try powering up syatem without them and see if system stays up.. Then add them back in one at a time.

I have had someissues where a bad VCM,T1 or analog card caused reboots

ACS- IPOffice Implement