IP 500 V2 9.1 Expansion Card Seen but modules plugged into it do not sync 1

[mikegillespie]

Hi All,

I have an IP 500 V2 9.1 with an Expansion Card in slot 4. The system recognizes the card but the module plugged into it do not sync or even show up as a device that I could potentially upgrade.

I have swapped out the expansion card and the issue persists.

Any thoughts?

Thanks

Mike

 

[Pepp77]

Have to ask whether you have done the obvious and made sure the expansion modules are active and flashing green and then plugged into the IPO and the IPO rebooted.

| ACSS SME |

 

[mikegillespie]

Great Questiion. Hahaha. Yes, the modules are on and plugged into the card

 

[Teleco4321]

Are you using the yellow cables that came with the card to connect the modules?

 

[mikegillespie]

Actually, the cables that come with the modules are sheilded blue cables. These are ones being used.

 

[Teleco4321]

What kind of modules are you connecting to the card.

 

[mikegillespie]

They are all DS30's.
thanks

 

[joe2938]

You are powering up the modules 1st and then the IP 500 correct?

 

[Teleco4321]

Which ones.

IP500 DS30 700426216
IP500 DS30B 700501586
IP500 DS30B2 700511094

 

[mikegillespie]

IP500 DS30B 700501586

 

[Teleco4321]

you mention it is an IP 500 V2 9.1 what is the release? i.e. 9.1.12

is it Basic, Essential or Preferred?

 

[mikegillespie]

9.1.4 Preferred

 

[intrigrant]

Do you have a "dsaupnV1.bin" file on the fileserver?

 

[mikegillespie]

Yes I do

 

[Teleco4321]

I would upgrade the system to the latest version of 9.1.12

I have seen a few people have issues with 9.1.5 and below.
There are other threads about older releases of 9.1 causing issues with expansion modules.

https://www.tek-tips.com/viewthread.cfm?qid=1760828

 

[mikegillespie]

Hi All,

I have upgraded the system to 9.1.12 and the modules still do not sync.
I was hopeful but now I need to look for other possible solutions.
Any ideas are greatly appreciated.

Thanks

 

[1043]

if you have any expansion module then DO NOT USE 9.1.12 unless you want to DTE the expansion modules when it comes time to upgrade them later.

 

[Pepp77]

We only have one customer with the 4 port expansion card and that site has had no issues and is on 9.1.7

| ACSS SME |

 

[critchey]

I have never had an issue with expansion modules and R9.1.12 or seen any kind of report of such an issue till now.

The truth is just an excuse for lack of imagination.

 

[critchey]

I looked into it (slow day) and looks like the original R9.1.12 had some issues with the older expansions. They released an updated R9.1.12 (covered in tech bulletin 209) and it fixed the issue. As long as you use that release you should not have issues with the expansions I have a few customers on R9.1.12 still.

The truth is just an excuse for lack of imagination.