I have a Norstar MICS 7.0 that has a Interact 500 door opener. I made a change on a seemingly unused analog port (DN change) now the door opener does not work. When they press the button outside the secretary answers the call on a T7316, she would then press 6 to open the door. The door opener is on an analog port. It is not receiving the DTMF. Any ideas what I screwed up?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Interact 500 not recieving DTMF from 7.0 MICS
- Thread starter Dukstr45
- Start date
allworxguy
Vendor
Digital phones don't send DTMF switch to a trunk port for the door phone.
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #3
curlycord
Programmer
Why were you changing a DN?
Was it the Door Phone DN you changed? when you change DN's you may need to copy the programming.
Perhaps you change an unused port but you changed it to a DN that the door phone was using.
i.e.
Changed DN 200 to 300
So 200 is now 300 and 300 is now 200
Programming however does not appear to move/change, programming that was at 200 is still at 200
Copy programming from 200 to 300
Otherwise provide more details as to what you did.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
Was it the Door Phone DN you changed? when you change DN's you may need to copy the programming.
Perhaps you change an unused port but you changed it to a DN that the door phone was using.
i.e.
Changed DN 200 to 300
So 200 is now 300 and 300 is now 200
Programming however does not appear to move/change, programming that was at 200 is still at 200
Copy programming from 200 to 300
Otherwise provide more details as to what you did.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
- Thread starter
- #5
I needed to add a new fax line and I found an unused port in the system (not that many analog). I changed dn 2919 to 2840. 2900 is the dn of the door. 28XX correspond with the DID range here. I changed the dn back but that did not help the situation. I have re-configured the door to call the secretary direct and have her hit F808 (long tones) then 6 but it does not open the door. I can hear the tones but it does not read the 6. If i have it call my cell, i can press 6 and open the door.
I read other posts here that mention 2 analog ports and an analog trunk port. How is that set up?
I read other posts here that mention 2 analog ports and an analog trunk port. How is that set up?
- Thread starter
- #7
- Status
Similar threads
- Locked
- Question