Individual VM Lamp

[yesterdaysman]

I have 9 sites all of which the VMail light comes on for each individual user except one site (as always where the directors are based)but the vmail lamp doesn't show for individual users even when there is mail in there to collect.

just cant see anything in the user or short codes to make this lamp turn on.

 

[IPOLackey]

The vmail light is controlled via the Source Number tab. You should have an entry there of V then the extension number.. ie V201.

If that's correct then are these IP or Digital handsets?

 

[IPGuru]

V in source numbers has nothing to do with the lamp (H is used to associate the lamp with hunt groups)
The lamp will always light for personal mailbox's
but this may not always work for Analog phones because of the different signalling protocols in use.

can you confirm the handset in use

also are these sites configured as a SCN? if so are you using a centralized VM Pro server?





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[yesterdaysman]

All IP Handsets

many thanks.

 

[amriddle01]

Is this an SCN (systems linked) but with individual voicemail servers?

 

[yesterdaysman]

yes this is a SCN with centralised Voicemail. regards

 

[IPGuru]

it should all simply be working
is there any firewall /port blocking on the link between this site & the site with the VM Pro server?

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[yesterdaysman]

my thoughts exactly no everything is fine on the network side. which is why its baffling me. besides they can still access all there voice mails (new ones in there) just they don't know so have to keep checking.

 

[amriddle01]

Give them VM ringback until you find the issue