Incoming calls on an IP Office 500

[GatorDave]

Evening everyone,

Appears to be a simple problem that I cannot fix. 6 Phones, 6 analog lines, all assigned to main group 200. No one has personal voicemail boxes. THey only want 1 general delivery mailbox that notifies everyone when there is a message.

What is the easiest way to accomplish this?

Thanks in advance,

GatorDave

 

[intrigrant]

Assign all trunks the same incoming line ID.
Create a huntgroup with all user as a member, enable VM
in icoming Call route set a single ICR with the incoming line ID of the trunk and the destination to the above huntgroup
In the source number list of all users add V<groupnumber> and H<groupname>
In System>Voicemail enable "Visual voicemail

 

[Okkie26]

Don't forget to set a vm password on the group VM.

 

[GatorDave]

I followed all those directions (I think) and it seems to be going to a generic voicemail stating that "no one is available to take your call...blah blah blah". I do leave a message and then go to extension 201 to check it but says there is no message. And I rcord a greeting but it still gets the generic greeting. It seems to me that I am recording the greeting for 201 instead of the group (200). How do I make this happen?

Also, this is a very basic office. Nothing fancy. I can point this incoming call to a users voicemail instead of the group voicemail if that is easier. They just want the notification of said voicemail to go to everyone's phone so they can check it.

Thanks,

GatorDave

 

[Okkie26]

As intrigrant mentioned.

in incomming Call route set a single ICR with the incoming line ID of the trunk and the destination to the above huntgroup

But. Leave the incomming number EMPTY..

Also, try to put the bearer capability on ANY.

 

[GatorDave]

Okay, so

Lines 1-6 are all set as group "0"
1 Group is set as name: Main and Extension: 200 (should this be "0" instead?
Under ICR there are two groups both named "0". The only difference is the first one says "any voice" and the second says "any data". Also I noticed on the first one under the destinations tab it says "200 main" ther eis a choice of "voicemail" also. SHould I leave that one alone?
GatorDave

 

[IPGuru]

You are listed as a Vendor

This is IP Office 101- if you are selling this stuff please get some basic admin training!


The IPO can route Data calls & Voice calls (On ISDN ) to seperate destination
Any data by defaut enable remote access with a ISDN Data call
The other default route of any voice routes calls the the main group unless a more specific ICR (DDI or CLI Routng) is specified so yes leave it alone (even if you are setting up DDI's it ensures that any unexpected calls get routed somewhere)




Do things on the cheap & it will cost you dear

 

[GatorDave]

Thanks for the input. I am not selling IP Office. I am trying to help out a national customer who had a local branch get duped by a company who put it in and did not program it. I am a Definity guy, among other things, but I am not an IP Office guy.

GatorDave

 

[budbyrd]

To record the greeting for the main hunt group, create a shortcode like *99/Voicemail Collect/"?" It will ask you for an extension number. Dial 200 to get to the group mailbox. You should be able to follow the prompts from there.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[GatorDave]

Thank you all for your input. I did get it working the way they wanted it to. I even took a line out of the main group and made a group to go to voicemail so they can check their voicemail remotely. Thanks again so much for all the help.

GatorDave

 

[IPGuru]

GatorDave
Its those tye of cowboys posting here for instruction that make us all a little concerned

Hopefully the advise I gave helped a little as you have beed dropped right in it.

one other big tip - the help key

This gives very good explanations of what each of the field do (I refer to them regularly & so do the MVP's in this forum)



Do things on the cheap & it will cost you dear