Hi,
We're running:
IP Office 412 v3.1 (65) with Integrated Messaging
Exchange 2003 with Active sync enabled
We are split about 50/50 between Mac OSX and Windows XP machines. IMS has worked fine for the last 2.5 years we have been using it. The voicemail is put in the users email inbox. No problems on Mac or PC. Just recently, the GM here decided he needed an iPhone 3G instead of the normal Blackberry 8830 that the rest of us use. The Blackerry devices get the IMS voicemail without a problem. We can even listen to it on the Blackberry. The iPhone 3G uses activesync to sync to the Exchange server. All contacts, calendar and emails come through fine except the IMS messages. They don't show up on the iPhone.
I'm pretty stumped right now. I've called AT&T and they said they will not support any activesync problem. I called Avaya and they said the iPhone is not an officially supported device, so no help there. I talked with Microsoft and they say activesync is working fine and offer no other help. I suppose I should next try calling Apple, but I'm wondering if any of you might be able to shed some light on this. I figure there must be some difference in the way IMS puts voicemail in an email inbox, thus causing activesync to not see the message.
Any ideas?
Thanks, Tom
We're running:
IP Office 412 v3.1 (65) with Integrated Messaging
Exchange 2003 with Active sync enabled
We are split about 50/50 between Mac OSX and Windows XP machines. IMS has worked fine for the last 2.5 years we have been using it. The voicemail is put in the users email inbox. No problems on Mac or PC. Just recently, the GM here decided he needed an iPhone 3G instead of the normal Blackberry 8830 that the rest of us use. The Blackerry devices get the IMS voicemail without a problem. We can even listen to it on the Blackberry. The iPhone 3G uses activesync to sync to the Exchange server. All contacts, calendar and emails come through fine except the IMS messages. They don't show up on the iPhone.
I'm pretty stumped right now. I've called AT&T and they said they will not support any activesync problem. I called Avaya and they said the iPhone is not an officially supported device, so no help there. I talked with Microsoft and they say activesync is working fine and offer no other help. I suppose I should next try calling Apple, but I'm wondering if any of you might be able to shed some light on this. I figure there must be some difference in the way IMS puts voicemail in an email inbox, thus causing activesync to not see the message.
Any ideas?
Thanks, Tom