I have about 40 I2004 sets on an SRG50 registered back to an 81c. At leaset four of the users complain their time keeps changing between their time (Mountain) and the host site time (Central). They are in seperate zone with -60 set as the time difference for that zone. Anyone ever seen this?
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I2004 on SRG 50 time display problem
- Thread starter sbartlet
- Start date
kungfumstr
Vendor
all the phones in the MO for the srg are all programmed in the same zone?
- Thread starter
- #3
All phones at the SRG location are in the same zone with -60 set for the time adjustment. All IP phones at the host site are in a seperate zone with no time adjustment. Most of the time all phones show the correct time. However three or four of them phones at the SRG site change back to central time then a little while later will go back to their correct time.
kungfumstr
Vendor
you can:
prt a tnb of the phones to confirm zones.
when the time difference occurs either:
-log into the SRG and click on SRG and verify if phones are in Normal mode or local
-and/or have the users look at the phone- depending what was programmed to display on the phone when it is in local.
prt a tnb of the phones to confirm zones.
when the time difference occurs either:
-log into the SRG and click on SRG and verify if phones are in Normal mode or local
-and/or have the users look at the phone- depending what was programmed to display on the phone when it is in local.
- Thread starter
- #6
Daily Saving Time change on i2002 and some i2004 sets. Problem:
An issue has been uncovered that has to do with Daylight Saving Time and i2002 sets. As the DST progresses through the April 2 timeframe, i2002 sets do not follow the time change as configured in the CS1k The i2004 sets and TDM sets have not shown the issue and follow the DST time change correctly.
Environment:
CS1000, Meridian 1 X21 4.0
Resolution:
The issue is under investigation and the present workaround is to advance the time by 1(one) minute in the Call Server (LD 2) after the time has progressed through the time change (2:00 am). This will correct the time on the i2002
that's from nortel soln search
An issue has been uncovered that has to do with Daylight Saving Time and i2002 sets. As the DST progresses through the April 2 timeframe, i2002 sets do not follow the time change as configured in the CS1k The i2004 sets and TDM sets have not shown the issue and follow the DST time change correctly.
Environment:
CS1000, Meridian 1 X21 4.0
Resolution:
The issue is under investigation and the present workaround is to advance the time by 1(one) minute in the Call Server (LD 2) after the time has progressed through the time change (2:00 am). This will correct the time on the i2002
that's from nortel soln search
kungfumstr
Vendor
yyrkroon good to know however i believe sbarlets issues are with i2004s.
- Thread starter
- #13
Thanks for the information and suggestions. The problem however is with i2004 phones only and has occured since we installed the SRG in November (well before the leap year issue and the DST issue). All phones have the same firmware but only a few of them experience this problem. The time display changes from Mountain time to Central and eventually back to Mountain. The phone never goes into local mode.
- Thread starter
- #15
UPDATE: we have found that this is due to users accessing the directory feature on the i2004 set. When they go into to the directory the time changes to the CS1000 time which is in Central time. When the phone updates time again it changes back to the zone time which is set for Mountain time. We have loaded patch P21379 but it did not resolve the issue.
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