dfrontaura
IS-IT--Management
We have a hunt group setup with 5 members as follows:
HUNT GROUP INFO:
Group Number: 23 ACD? n
Group Name: Answers Dept Queue? n
Group Extension: 2069 Vector? n
Group Type: ucd-mia Coverage Path: 10
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display:
COVERAGE PATH INFO:
Coverage Path Number: 10
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 5
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: h22 (vm) Point2: Point3:
Point4: Point5: Point6:
We have calls routed to this hunt-group from a vector. During business hours the phone calls go to the hunt group and during off business hours it goes to a voicemail at x2907. Our hunt group extension is x2069.
How should I setup my coverage points so that when all members of the hunt group are busy or on DND the phone calls go to the voicemail?
Should the voicemail be setup on x2069, not x2907?
Thanks!
HUNT GROUP INFO:
Group Number: 23 ACD? n
Group Name: Answers Dept Queue? n
Group Extension: 2069 Vector? n
Group Type: ucd-mia Coverage Path: 10
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display:
COVERAGE PATH INFO:
Coverage Path Number: 10
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 5
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: h22 (vm) Point2: Point3:
Point4: Point5: Point6:
We have calls routed to this hunt-group from a vector. During business hours the phone calls go to the hunt group and during off business hours it goes to a voicemail at x2907. Our hunt group extension is x2069.
How should I setup my coverage points so that when all members of the hunt group are busy or on DND the phone calls go to the voicemail?
Should the voicemail be setup on x2069, not x2907?
Thanks!