the f4 connects to a diff port on the dumb term, you can't access the mail from that modem unless your in an opt 11 and have the aux tty port configured.. from the discription of the access steps you use in the switchroom, your using the term as two unique terms.. the modem connects to just the switch.. on a larger switch, you usually have a secondary modem, with an a b box, one for the term the other for the modem on the mail side.. mer has one maint port, since your using f4, it is connected to the term. that rules out the opt 11, that mail only uses the ax command.. get a second modem...
john poole
bellsouth business
columbia,sc