Holiday Coverage

[ewaaijenberg]

Hi,

we have a S8700 on version 3.1.2. We want to use Holiday coverage but don't seem to get it working.
We made a new holiday table and put the date of today in.
We made a new coverage path and just put holiday coverage to Y. The coverage path didn't work. When we also put send all calls to Y the coverage path works, so there is nothing wrong with the coverage point.
Has anyone had the same problem? What can we do about this?

Regards

 

[lisalisa173]

I have never used a holiday table in a coverpath. Mostly they are used in Vectors. You might want to check with Avaya on this.

lisa

 

[theavayaguy]

ewaaijenberg,

Did you denote the holiday table # in your coverage path?

Did you set both inside and outside caller column for Holiday Coverage = Y?

 

[yurichan]

I vaguely remember you have to enable the special applications feature?

(SA8876) - Expanded Holiday Table? y

(see "display system special" to see if this is enabled)

I had asked about this one time and this is what I was told. I believe you need to pay extra for this. Not sure who you need to call, because I didn't pursue this any further.

Sorry I can't help anymore
-y

 

[huffer]

Looking at the screen reference in the Admin Guide shows me:

Holiday Coverage
This field determines when to redirect call to coverage for an inside or outside call.

Valid entries Usage
y Type y to send the call to an announcement.
n Type n to send the call to the next point in the coverage path.

Could it be that the only valid Holiday coverage point is an announcement?

Rgds
Erik

 

[ewaaijenberg]

Hi Erik,

we have tested it with an announcement and with other stations but on both situations we have the problem that holiday coverage doesn't work.

Evert