Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Help 1

Status
Not open for further replies.
CPWVOIP

CPWVOIP

Technical User
Jan 31, 2007
4
GB
Hi does anybody no how to put a priority on to ICM over 3 call groups
 
Sort by date Sort by votes
Sure,

If you are are queuing to a skill group you can use the queue priority node.
 
Upvote 0 Downvote
I have spoken to the IT team here and they are saying it can't be done as all the skill groups are set over 3 servers across 3 site

does anyone have a number i can call regards to this as mosy proberbly am not explaining what am trying to do in the best way.
 
Upvote 0 Downvote
what do you mean with "3 Servers"`? 3 separate ICM Server? or do you mean in separate Callmanager Cluster?
Explain what the problem is so we can help.
 
Upvote 0 Downvote
I'm not sure what the issue here is even if you have three IP-IVRs - the ICM application normalises call routing so you can do this in ICM scripting. If you queue a call you can set it's priority in as many queues as you like.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Techgoober
  • Locked
  • Question
IE7 doesn't work with Agent desktop, need help
Replies
1
Views
74
whykap
whykap

Part and Inventory Search

Sponsor

Back
Top