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CPWVOIP

CPWVOIP

Technical User
Jan 31, 2007
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Hi does anybody no how to put a priority on to ICM over 3 call groups
 
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Sure,

If you are are queuing to a skill group you can use the queue priority node.
 
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I have spoken to the IT team here and they are saying it can't be done as all the skill groups are set over 3 servers across 3 site

does anyone have a number i can call regards to this as mosy proberbly am not explaining what am trying to do in the best way.
 
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what do you mean with "3 Servers"`? 3 separate ICM Server? or do you mean in separate Callmanager Cluster?
Explain what the problem is so we can help.
 
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I'm not sure what the issue here is even if you have three IP-IVRs - the ICM application normalises call routing so you can do this in ICM scripting. If you queue a call you can set it's priority in as many queues as you like.
 
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