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Forwarding Voicemails to Emails

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nik789

Systems Engineer
Apr 26, 2021
42
US
Hey,

I'm trying to forward voicemail to forward to emails to their respective departments. I have 8 UM already loaded in the system, I just don't know how to go about it.

Thank you
 
Are you trying to setup Unified Messaging or Message Forwarding?

Unified Messaging - integrates with Outlook etc where you have an inbox for vmail.

Message Forwarding - sends a wav file (the message) to an email address
This does not integrate with Outlook etc.

You can refer to these 2 guides that are on any BCM:
-Unified Messaging Configuration Guide
-Message Forwarding info is found in the Callpilot Setup and Operation Guide




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Toronto, Canada

Add me to LinkedIN
 


Thank you for the info, But I believe my boss want Unified Messagin. but if you can tell how message forwarding works that will be great
 


Is there anyway to access Call Pilot Desktop through web browser ?
 
On my system, I use the link of to access my Call Pilot system.

I've also attached my BCM emailing and call recording guide that you might find useful.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
Thank you So much, but it seems like Call Pilot manager is different then Call pilot desktop. Please correct me if i'm wrong because I don't see anywhere in call pilot where I can forward the voicemail to a specific email
 
They are different, hence why they have different names.

Did you download the above guides that I mentioned from your BCM, give them a good read.
There is about 100 guides on your BCM.

Callpilot Setup and Operation Guide is the admin guide











________________________________________
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=----(((((((((()----=
Toronto, Canada

Add me to LinkedIN
 


I tried what you said, but that's where I get stuck. In system configuration it doesn't give me place to insert any email info/

and this doesn't work either

Not Found
The requested URL /mailboxmanager was not found on this server.

this is what it says after I log in with my BCM email and password
 
 https://files.engineering.com/getfile.aspx?folder=d46777c9-4419-4f1d-8ab1-3de7c6abe1d7&file=send.png
Have you entered in the mailbox ID when using the mailbox Manager?. You don't use the system login and password!

I've used
and I get a screen where I enter in the mailbox ID and passcode.

BCM_Mailbox_Manager_login_page_dyc9fi.png


Once logged in, I get these options.

BCM_Mailbox_Manager_post_login_page_amajok.png


Finally, here is where you set the feature.

BCM_Mailbox_Manager_Message_forwarding_page_zvz3wt.png


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
I've seen the screen shots. What version is your BCM 50 / 450 phone system?.
Mine is at release 6.0. In Element Manager I also have this section.

BCM_Alarm_Email_accounts_b39aua.png


I think that the email alarm notification was only available from release 5.0 to 6.0.



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 


Is there anyway to update it 5.0 from 4 ? and I see you mentioned 50/450 but I have 400 does that matter? we have a 50 in branch office but I haven't gotten to that yet
 
I don't recall the BCM 400 ever having the email feature at release 4.0.
There was no newer release other that upgrading to a BCM 450.

This would explain why you can't get the email forwarding to work.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
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