Forwarding Voicemails to Emails

[nik789]

Hey,

I'm trying to forward voicemail to forward to emails to their respective departments. I have 8 UM already loaded in the system, I just don't know how to go about it.

Thank you

 

[curlycord]

Are you trying to setup Unified Messaging or Message Forwarding?

Unified Messaging - integrates with Outlook etc where you have an inbox for vmail.

Message Forwarding - sends a wav file (the message) to an email address
This does not integrate with Outlook etc.

You can refer to these 2 guides that are on any BCM:
-Unified Messaging Configuration Guide
-Message Forwarding info is found in the Callpilot Setup and Operation Guide




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http://www.curlycord.com

Toronto, Canada

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[nik789]

Thank you for the info, But I believe my boss want Unified Messagin. but if you can tell how message forwarding works that will be great

 

[nik789]

Is there anyway to access Call Pilot Desktop through web browser ?

 

[Firebird Scrambler]

On my system, I use the link of

https://192.168.1.100/Voicemail-cgi-bin/F983Wui.exe

to access my Call Pilot system.

I've also attached my BCM emailing and call recording guide that you might find useful.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[nik789]

Thank you So much, but it seems like Call Pilot manager is different then Call pilot desktop. Please correct me if i'm wrong because I don't see anywhere in call pilot where I can forward the voicemail to a specific email

 

[curlycord]

They are different, hence why they have different names.

Did you download the above guides that I mentioned from your BCM, give them a good read.
There is about 100 guides on your BCM.

Callpilot Setup and Operation Guide is the admin guide











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http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[Firebird Scrambler]

I think you set it against the extension in mailbox manager.
i.e.

https://10.10.11.1/mailboxmanager

I have attached another guide that explains it in more detail.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[nik789]

I tried what you said, but that's where I get stuck. In system configuration it doesn't give me place to insert any email info/

and this doesn't work either

Not Found
The requested URL /mailboxmanager was not found on this server.

this is what it says after I log in with my BCM email and password

 

[Firebird Scrambler]

Have you entered in the mailbox ID when using the mailbox Manager?. You don't use the system login and password!

I've used

https://192.168.1.10/mailboxmanager

and I get a screen where I enter in the mailbox ID and passcode.

Once logged in, I get these options.

Finally, here is where you set the feature.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[nik789]

When go to that website you say It doesn't work

 

[nik789]

if I go to a specific VM it doesn't give me the options it's giving you

 

[curlycord]

Of the two types of mailboxes you can create, which on type did you create?
Yes, part test.


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http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[Firebird Scrambler]

I've seen the screen shots. What version is your BCM 50 / 450 phone system?.
Mine is at release 6.0. In Element Manager I also have this section.

I think that the email alarm notification was only available from release 5.0 to 6.0.



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[nik789]

BCM 400
Version 4.0.2.03

 

[nik789]

Created a Subscriber Mailbox

 

[nik789]

Is there anyway to update it 5.0 from 4 ? and I see you mentioned 50/450 but I have 400 does that matter? we have a 50 in branch office but I haven't gotten to that yet

 

[Firebird Scrambler]

I don't recall the BCM 400 ever having the email feature at release 4.0.
There was no newer release other that upgrading to a BCM 450.

This would explain why you can't get the email forwarding to work.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[exsmogger]

As I recall the BCM50 has message forwarding starting at R3.

BCM400 does not have this feature. R4 was the latest release software.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[nik789]

We have a bcm 50 as well and the email doesn't come in that either!