I have looked around and can't find an issue that is just like mine. Some are close but not the same issue.
I have a request to setup an after hours call to go to a Cell phone. If the call is not answered they want that call to go back to the system's voicemail. Ideally we would like a night time Hunt Group service. I have set this up (have done so many times) and we can get the night service to start taking the calls. That's all fine and good. However nothing I do will get the system to take the call back after it rings to the Cell Phone.
I have the group set with one user that sends to cell phone. When I try this on my system in a different office the system takes the call back on the Day Time Voicemail. On this system it doesn't come back. I tried setting up two users in a sequential group. The call goes to the Forward to Cell Extension but doesn't come back to go to the second user which goes to the group voicemail via a short code.
Starting to think it was a group problem I setup voicemail on a Phantom user and tested that to forward to a Cell, the call still doesn't come back. I tried to adjust the timers and nothing changes for the external calls. However the timer adjustments work for all other activity.
Open to any suggestions.
I have a request to setup an after hours call to go to a Cell phone. If the call is not answered they want that call to go back to the system's voicemail. Ideally we would like a night time Hunt Group service. I have set this up (have done so many times) and we can get the night service to start taking the calls. That's all fine and good. However nothing I do will get the system to take the call back after it rings to the Cell Phone.
I have the group set with one user that sends to cell phone. When I try this on my system in a different office the system takes the call back on the Day Time Voicemail. On this system it doesn't come back. I tried setting up two users in a sequential group. The call goes to the Forward to Cell Extension but doesn't come back to go to the second user which goes to the group voicemail via a short code.
Starting to think it was a group problem I setup voicemail on a Phantom user and tested that to forward to a Cell, the call still doesn't come back. I tried to adjust the timers and nothing changes for the external calls. However the timer adjustments work for all other activity.
Open to any suggestions.