Forward to External issue

[Hunnicut]

I have looked around and can't find an issue that is just like mine. Some are close but not the same issue.

I have a request to setup an after hours call to go to a Cell phone. If the call is not answered they want that call to go back to the system's voicemail. Ideally we would like a night time Hunt Group service. I have set this up (have done so many times) and we can get the night service to start taking the calls. That's all fine and good. However nothing I do will get the system to take the call back after it rings to the Cell Phone.

I have the group set with one user that sends to cell phone. When I try this on my system in a different office the system takes the call back on the Day Time Voicemail. On this system it doesn't come back. I tried setting up two users in a sequential group. The call goes to the Forward to Cell Extension but doesn't come back to go to the second user which goes to the group voicemail via a short code.

Starting to think it was a group problem I setup voicemail on a Phantom user and tested that to forward to a Cell, the call still doesn't come back. I tried to adjust the timers and nothing changes for the external calls. However the timer adjustments work for all other activity.

Open to any suggestions.

 

[amriddle01]

If you use analogue trunks it can't work

 

[Hunnicut]

It is pri like. I am a little confused as to what it is as I didn't order it. But ATT tells me as far as I am conserned it is a PRI. But I believe it is a T1 acting like a PRI (or something like that)

 

[CalgaryJeff]

I have seen an issue where the IPO thinks an outbound call is answered as soon as the call is made. This also breaks twinning. The issue was on a pri that was delivered on sip then converted to a PRI. If you watch system status you could see the IPO show the call as answered as soon as it dialed out. This could cause the issue you are having.

http://www.atcomsystems.ca

ACSS,AIPS

 

[Hunnicut]

I will check that out and let you know. But it sounds like the problem I am having.

 

[Hunnicut]

Its the PRI, thanks for the good call!