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Forward to External issue

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Hunnicut

IS-IT--Management
Feb 7, 2014
110
US
I have looked around and can't find an issue that is just like mine. Some are close but not the same issue.

I have a request to setup an after hours call to go to a Cell phone. If the call is not answered they want that call to go back to the system's voicemail. Ideally we would like a night time Hunt Group service. I have set this up (have done so many times) and we can get the night service to start taking the calls. That's all fine and good. However nothing I do will get the system to take the call back after it rings to the Cell Phone.

I have the group set with one user that sends to cell phone. When I try this on my system in a different office the system takes the call back on the Day Time Voicemail. On this system it doesn't come back. I tried setting up two users in a sequential group. The call goes to the Forward to Cell Extension but doesn't come back to go to the second user which goes to the group voicemail via a short code.

Starting to think it was a group problem I setup voicemail on a Phantom user and tested that to forward to a Cell, the call still doesn't come back. I tried to adjust the timers and nothing changes for the external calls. However the timer adjustments work for all other activity.

Open to any suggestions.
 
If you use analogue trunks it can't work :)

nte-transmall.gif
 
It is pri like. I am a little confused as to what it is as I didn't order it. But ATT tells me as far as I am conserned it is a PRI. But I believe it is a T1 acting like a PRI (or something like that)
 
I have seen an issue where the IPO thinks an outbound call is answered as soon as the call is made. This also breaks twinning. The issue was on a pri that was delivered on sip then converted to a PRI. If you watch system status you could see the IPO show the call as answered as soon as it dialed out. This could cause the issue you are having.


ACSS,AIPS
 
I will check that out and let you know. But it sounds like the problem I am having.
 
Its the PRI, thanks for the good call!
 
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