Feasibility of call recording on Agent ID's & not on VDN/Toll free numbers in SIP recording.

[jagdishn]

Hi All,
We need to enable call recording on Agent Id's. Is there any option to do so.

1. Presently there is a toll free line which is terminated onto a VDN.
2. We are using Oracle ISR for call recording.
3. Route against that VDN is created in Oracle call recording (ISR).
4. Right now, we need to listen all the recordings to identify which particular agent has answered the call by hearing his/her name.

Thanks

 

[joe2938]

Yes just configure service observe for his extension number.

 

[jagdishn]

Service observer is already configured onto Agent ID extension number.

And also is there any additional configuration needs to be done on Oracle ISR.

 

[jagdishn]

Extension COR settings as below :



FRL: 4 APLT? n
Can Be Service Observed? y Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none