Hi All,
We need to enable call recording on Agent Id's. Is there any option to do so.
1. Presently there is a toll free line which is terminated onto a VDN.
2. We are using Oracle ISR for call recording.
3. Route against that VDN is created in Oracle call recording (ISR).
4. Right now, we need to listen all the recordings to identify which particular agent has answered the call by hearing his/her name.
Thanks
We need to enable call recording on Agent Id's. Is there any option to do so.
1. Presently there is a toll free line which is terminated onto a VDN.
2. We are using Oracle ISR for call recording.
3. Route against that VDN is created in Oracle call recording (ISR).
4. Right now, we need to listen all the recordings to identify which particular agent has answered the call by hearing his/her name.
Thanks