far-end hears echo, IPO 9.1

[Loremtz]

Hi everyone!

I have an IPO 9.1, and I have issue
When a user makes a call using the handset there is no problem, but when using the speaker the far-end hears echo
The local user does not hear any echo
Any advice?

 

[derfloh]

9508?

 

[JustAGlitch]

Depending on the type of phone you can go into the phones personal GAIN settings for speakerphone calls to see if that improves.

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[Loremtz]

strange, this option is no available on my phones 1403 & 1408

 

[derfloh]

Only on 14xx? I've seen it on 9508.

 

[Loremtz]

yes, only 1403& 1408
I discard the option of room acoustic, ´cause this issue is in all phones

I upgraded the version 9.1.0 to 9.1.1, but the problem is the same.

 

[hashtagpoundsign]

I have received this report before. Typicality a reboot of the affected phone set can resolve the issue.

APDS,APSS,ACIS,ACSS

 

[Loremtz]

hmmm nope, the reboot no works

Indeed, only applied to calls to the PSTN, internal calls no problem

 

[janni78]

What lines do you have?

Also 14/16xx aren't that great speakerphones although I've mostly had issues with the old 54xx sets.

"Trying is the first step to failure..." - Homer

 

[smokinjoe2938]

have you tried turning down the set volume a little and retest