Embedded Voicemail 2

[CBack85]

Having some issues setting up an Auto Attendant using Embedded Voicemail. When I call our direct line it rings about 3-4 times and then it just hangs up on me after a little bit. I have tried upgrading the voicemail prompts on the Compact Flash Card but I am getting a "filewrite error" of some sort. I am reading through the installation manual right now but a little lost.

I feel like I am close.....

 

[CBack85]

The way you told me how to do it. For some reason though it's using the main line's auto attendent and not the one I set up for the fax line even though it's setup too. Faxes work just fine on the line and the fax machine isn't ringing when I dial the fax #

 

[amriddle01]

What incoming line group is the port you have that line connected to in? How is the Incoming call route programmed?

 

[AACon]

chances are you don't have separate incoming group ID's for those analog trunks. If you want to break off analog, you have to use separate groups and create ICR for each group. 0 for calls, 1 for faxes.

-Austin
ACE: Implement IP Office

 

[CBack85]

right now the incoming call routes are

0 for calls
7 is setup for the Fax #

i have attached a screenshot that will maybe help?

 

[AACon]

Do you actually have the incoming group ID's setup on the lines themselves? Also...dont put the fax as fallback. Disable the timeout on the AA. Just let the fax tone pick it up. Point the fallback in the ICR back to the same AA. It will be an endless loop.

-Austin
ACE: Implement IP Office

 

[CBack85]

Thank you. the group ID's on the ICR are all the same the telephone numbers are all typed in there though.

also when you say disable the timeout on the AA is that the maximum inactivity field?

 

[AACon]

Well, telephone numbers don't mean anything, they are just informational in that field. You need to make sure that you put a different outgoing group id for that port that the fax line is plugged into so you can route it differently than the main lines.

-Austin
ACE: Implement IP Office

 

[CBack85]

Awesome, I didn't know that. I know have the incoming group id 0 and the outgoing id 1 on that fax line.

 

[amriddle01]

Incoming line group !!!! go to Lines, find the port that the fax line is plugged into and change its INCOMING line group ID to something unique like 10, this requires a reboot. You then need an incoming call route with the line group of 10 (ignore the number field that's for ISDN and SIP lines only) set the destination as described

 

[AACon]

damnit i meant incoming group. uhg. long day. I'm so used to dealing with people's ARS issues today on other systems. thanks.

-Austin
ACE: Implement IP Office

 

[CBack85]

My bad thought you said outgoing in a couple of posts above.

 

[AACon]

i did say outbound accidentally in one post. my bad.

-Austin
ACE: Implement IP Office

 

[CBack85]

No I appreciate your help seriously. Going to give it a shot now.

 

[CBack85]

So strange the fax machine picked up......Auto Attendant never come on.

 

[CBack85]

back at it tomorrow. Thanks for your help today guys!

 

[AACon]

CBack85; post your config.

-Austin
ACE: Implement IP Office

 

[CBack85]

http://www.2shared.com/file/NJ35XLfC/00E0070208D5.html

 

[AACon]

You're Line Group ID for your AA:Fax is still set to 7 when it should be 10 (same as the incoming group ID for that fax line).

Also, I would change direction on Line 7 (IGID 10) to bothway...so you can use that trunk for dialing out/faxing out.



-Austin
ACE: Implement IP Office

 

[AACon]

You also need to fix your short codes, you have conflicting codes with the 9. If you want the fax machine to dial out its own ARS route, copy the main one, change the line group id's on it, and put in a shortcode for the fax user that mimics the main SC, but points to the new ARS. Simple right?

-Austin
ACE: Implement IP Office

 

[CBack85]

Ok so if i copy that ARS and change the Line Group ID's like I have I shouldn't have to dial 9 on the fax machine anymore to send a fax?