Embedded Voicemail 2

[CBack85]

Having some issues setting up an Auto Attendant using Embedded Voicemail. When I call our direct line it rings about 3-4 times and then it just hangs up on me after a little bit. I have tried upgrading the voicemail prompts on the Compact Flash Card but I am getting a "filewrite error" of some sort. I am reading through the installation manual right now but a little lost.

I feel like I am close.....

 

[montyzummer]

Have you recorded an announcement does youre in comming call route point to the AAname of your AA), what system , revision , lines are you on , ???????

APSS (SME)
ACSS (SME)

 

[CBack85]

I got it I didn't have the message recorded yet.

When I dial one of our user's mailbox *17 it tells me I have "2 new messages" and then i get a dial tone? Not sure why?

 

[Telecomboy]

It was a hang-up and the message recorded the dial-tone after the call hung up. Just delete the message.

 

[CBack85]

Is there a way to access embedded voicemail remotely by maybe dialing the fax # and the line being able to tell wheather it's a fax coming in or a voice call coming in so we could access maybe the auto attendent that way and then access respecitve mailbox?

This is how the client wants so the receptionist doesn't pick up the phone when they dial in to access their voicemail remotely.

No DID #'s setup either....

 

[amriddle01]

No

http://www.ipoffice.tel

 

[CBack85]

simple enough

 

[AACon]

Well sure you kinda could. You could set up the routes to see their caller ID (probably cell phone) and route them to a vm collect shortcode. Would have to build one for every user.

-Austin
ACE: Implement IP Office

 

[CBack85]

So I would have to setup incoming routes for each of their cell phone numbers and then have the destination be the auto attendent?

 

[amriddle01]

Indeed you could do that, good idea, but you could sims do a partial match to catch all cell/mobiles for example all mobiles here start 07 so just -07 would catch all mobiles

http://www.ipoffice.tel

 

[CBack85]

07? is that your area code? mine is 605 so would i put -6 in there?

i did try to setup a test incoming call route but i didn't put the area code in i wonder if that's why it didn't work.....

 

[Westi]

but you could never call in from your cell any more and everyone calling that number from a cell would get the same thing so you might want to make sure that you enforce passwords that are not easy to guess.

Joe W.

FHandw, ACSS

 

[AACon]

don't do a broad match for the cell phones, put the specific ones in there. send them to an auto attendant that says to get messages press 1, to talk to reception press 2, or to dial a user, dial it at any time. Its like backdoor access. Everyone user would think they have their own special auto attendant and would be thrilled.
Send the 1 option to *17. Make sure they have passcodes on their mailbox.

-Austin
ACE: Implement IP Office

 

[amriddle01]

Westi, it's routing calls to the Fax incoming call route, why else would you need to call that with your cell?

http://www.ipoffice.tel

 

[AACon]

some people find fax tone soothing.

-Austin
ACE: Implement IP Office

 

[TouchToneTommy]

I have a customer that does this - all incoming calls are answered "live", but the Fax Line is routed to an Auto Attendant. The FAX "key" is transfer to the extension that the fax is connected to, and * is transfer to *17.

People that want to call in and check voicemail call the fax number, and press *. Incoming faxes call the fax number and the automatic fax detection sends the call to the fax extension.

 

[CBack85]

I am little confused on how to set this up.

So the incoming call route for the fax # would be setup to the auto attendant? i really like that setup you have....

 

[tlpeter]

just create a menu with * and a timeout.
The timeout goes to a transfer action that has the fax extension in it.
The * goes to a transfer action with *17 in it.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[AACon]

create an auto attendant called fax. Point * or whatever option you want to the *17. Point the FAX option to the fax extension. It'll recognize the fax tone and auto route it. Other users will just hear "press * to get messages" or whatever you record. Point your fax number there.

-Austin
ACE: Implement IP Office

 

[tlpeter]

Oeps, i was thinking about VMPro.
So forget my post.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl