Embedded Voicemail 2

[CBack85]

Having some issues setting up an Auto Attendant using Embedded Voicemail. When I call our direct line it rings about 3-4 times and then it just hangs up on me after a little bit. I have tried upgrading the voicemail prompts on the Compact Flash Card but I am getting a "filewrite error" of some sort. I am reading through the installation manual right now but a little lost.

I feel like I am close.....

 

[CBack85]

When you say fax extension do I need to create a user for the fax #?

 

[AACon]

vmpro, you can put an "F" in the menu for faxtone recognition.

-Austin
ACE: Implement IP Office

 

[amriddle01]

The thread title would indicate no VM pro here, but you could still route a timeout (using incoming call route fallback destination) from an embedded menu to the fax

 

[CBack85]

Yeah I don't have voicemail pro it's just Embedded Voicemail

 

[AACon]

Yeah I know its embedded. Point the FAX destination to the fax user. yes you need a user for the fax extension. You have your fax connected to your IPO, right?

-Austin
ACE: Implement IP Office

 

[CBack85]

yes it's an analog phone line plugged into the back of the IPO. It's not a digital extension though is that going to be a problem?

 

[amriddle01]

1) Create you attendant with users options in
2) Set the timeout to something shortish, say 5 secs
3) Point the incoming call route for the fax to this attendant
4) set the fallback destination in the same incoming call route to be the fax extn.

Job done

 

[AACon]

Don't make it do a timeout for the fax tone. People are slow and on their smart phones cannot bring up the dialpad quickly and will never press the * or whatever options. Set it up with the fax destination in the fax option. If you want the fallback there, make the timeout something stupid like 30 seconds.

-Austin
ACE: Implement IP Office

 

[CBack85]

Well I guess I am doing something wrong

I tried to get it all setup the way you said but it seems the fax machine is picking up so i must have something wrong in the incoming call route.....damn

 

[AACon]

You have your ICR pointing to an autoattendant called FAXAA
In FAXAA, have your FAX option in the menu point to your fax extension.

Have then * option point to your *17 voicemail collect.

Make sure you record something on the AA.

Save. Rinse. Repeat.

-Austin
ACE: Implement IP Office

 

[CBack85]

If the fax isn't an extension on the phone system that would be a problem.....I am guessing....

 

[amriddle01]

Ah, I see, you have no control over it answering if you have simply split the line off, so no it will not work and you may as well disconnect it from the system. Unless you have a spare analogue port

 

[CBack85]

that we do have. i guess for now since the fax machine is so close we could run a telephone line from the fax machine to an analog port on the front of the IPO....

 

[amriddle01]

Indeed, not forgetting if you dial 9 for an outside line, create a code in the extn you use's shortcodes to allow it to dial without a 9

 

[CBack85]

Well this is just too confusing for me I think. I have the analog port connected to the fax machine but when I dial our fax # we are getting the main line ringing at the receptionist desk.

 

[amriddle01]

You have not put that line port into a unique Incoming line group, do that (reboot required) then you can build an incoming call route for it

 

[CBack85]

unless of course it reconized it as a phone call and not a fax....

 

[amriddle01]

That would impose a timeout, so no

 

[CBack85]

Ok I think I got it going. Is there that when it's a voice call that it rings maybe once and that auto attendent comes on right away?

 

[amriddle01]

How do you have the attendant configured?