Daylight Saving: Setting Time/Locale 1

[wsimmonds]

Just been put in charge of an Avaya IP Office system. Came in this morning and the clocks had changed themselves for daylight saving. Only problem was they went back instead of forwards.

I guess we must have our locale on the wrong side of the equator, but since I didn't set the system up, I don't know where to change this.

Any ideas?

Am very new to this system so simpler answers will be all the more appreciated.

Thanks.

 

[wontwork]

The IP Office gets its time from the PC running the VoiceMail, as long as this PC has the correct time and the PC itself has had the correct settings to adjust its time for GMT daylight savings, then the IP Office will also adjust automatically.

However should this not happen then you can look to ensure that the Time Server IP address in the system tab of the manager program is correct, and as a last resort you can power cycle the IP Office to force onto the correct time once the time is correct on the VoiceMail PC.

 

[IPGuru]

The clocks are supposed to go back!

as sabre said, the time on the IPO is taken from a time server PC, usualy the VM server

Provided this pc is set correctly you will be fine

if you chaneg the time on the pc it can take up to 1 hour for the IP Office to update

 

[intrigrant]

Note :
The VM Pro Server service can act as a time server. But if you have a running Manager application on the VM Pro adn you restart the VM Pro server, then the time server of VM Pro will not start because the Manager app is running wich is also a time server.
If you now close the manager app there will be no time server left for the IPO unless there is another PC in the same subnet which acts as a time server.

 

[Jonamerica]

Hey guys, I'm new to this forum, and really I'm new to phone systems. I'm having a similar problem with my IP Office, the clock won't adjust for daylight savings.

I've tried changing the time server to a gov't ip address with a -6 offset for Central time, I've tried setting the ip address to the key server, I've tried leaving it at 0.0.0.0 and restarting the system, restarting the key server, nothing works. It's still an hour off.

Any idead?

 

[Morrack]

Are you rebooting the IPO when you make these changes, or merging the config?

 

[Jonamerica]

I've merged and rebooted to no effect.

 

[Morrack]

setting it to the key server won't do anything unless that's also your voicemail server (or you have manager running there and make sure it's never closed). As for using internet time servers are you sure the IPO can get at the internet?

My prefered method of handling time sync is to use the voicemail pro server as the time server, and installing atomic clock sync (free) to ensure the VMPro always has the correct time.

Peter

 

[Jonamerica]

Hrm, you know what, I didn't install the system, like I said, they just plopped the job into my lap, I don't even know if we have a VM Pro server or not... We've got one machine acting as the Key server, to be honest, I'm pretty sure we're using VM lite.

The unit is connected to the router so I assume it has net access, but you know what they say about assumptions.

Maybe I'll download atomic clock sync on the key server and see if that works.

 

[Jonamerica]

Ok, if I left manager open all night on the key server it should update at some point, correct? (Sorry about the double post, just noticed the manager mention.) I'm correct to assume that once it updates the clock I can close manager?

I'll try that before I install atomic clock sync.

 

[IPGuru]

Many time servers send the time as GMT & do not update for daylight savings.

Set the time server address to be that of the VM PC
Make sure that manager is not running when the VM is started or the time server will be disabled.

 

[daveinwearside]

If your VM server clock has changed but your IPO has not Set up a short code for the vm server talking clock and when you dial 123 the IPO syncs its time with the VM server.

http://www.powerdial.co.uk

 

[Jonamerica]

Ok, so what I did was set the server to the key server (we don't have a VM server) and rebooted the IPO, which worked; however, I changed the time by one minute (just for giggles) and left manager open all night and the IPO never updated the time.

I'm interested in this short code, what would be the exact syntax?

 

[jonnyGURU]

The 44XX phones have internal clocks. Once they get a time from the IP Office, they run on their own accord. I've often had phone have different times on them, even though they're all plugged into the same switch. The fix? A reboot.

Dispensing quality rants and mishaps since 1999:

http://www.jonnyguru.com

 

[jonnyGURU]

Dave: I haven't seen that shortcode synch any phones. If I have a short code that uses the VMPro's talking clock, it just tells me the time according to the VM Server. The clock on the phone doesn't change unless I unplug the phone or reboot the IPO.

Jon: If you don't have a VM Server, you can't use VMPro's talking clock since Voicemail Pro runs on a Voicemail Server.


Dispensing quality rants and mishaps since 1999:

http://www.jonnyguru.com

 

[daveinwearside]

JonnyGuru :I think you may have mis-understood me.
I have just installed an IPO with 30 pot phones and VMPro.
When I set up the VM server the time on it was wrong, so after changing the time I put in the short code for the talking clock and dialed the talking clock.
As well as telling the time according to the voicemail server the IPO Instantly changed it's time to that of the VM server.


So will the short code that gives you the talking clock only work with VMPro ? or can you use that short code in VMLite.

Dave

http://www.powerdial.co.uk

 

[TLDuk]

So will the short code that gives you the talking clock only work with VMPro ? or can you use that short code in VMLite.

VMpro only m8

I think its also worth pointing out that if you do not specify a time server in the IPO programming the systems initiates a broadcast for a time server and usually the customers Unix servers respond first giving the time usually in GMT-0 , regardless of whether manager or VM is running..

 

[jonnyGURU]

Dave: If you using POT's then obviously we're talking about two different things. IP Office phones fon't re-synch themselves. I thought you were talking about using the Talking Clock to resynch the phones. Now that I've re-read your post, I see you're just talking about synchronizing the IP Office to the VM Server. Personally, I've never had that problem because as soon as I fire up Manager, it synchronized. I just wish the phones would get there time from the IPO instead of using their internal clocks.


Dispensing quality rants and mishaps since 1999:

http://www.jonnyguru.com

 

[kristiandg]

Has anyone set up the IPO to sync time from an NTP server? We did that and it didn't change. Most of our sites don't have a VM server so we want a centralized method (the same as our PCs and Routers use).

Thoughts?

Kris

 

[intrigrant]

Hi kristiandg, i have posted some details regarding timeservers in another discussion earlier, that might give you a hand.