CT Server 1.3 with NICE Perform

[AuraPS]

Hi All,

I have an issue with a customer at the moment where by the link from the CT server (1.3) to the NICE perform server keeps dropping after 2-3 mins. this results in the call recordings being clipped at 2-3 mins long.

When I run the G3PD driver admin and status the links, i can see the "Number of Associations" clocking up to around 400 then it drops back down to 0 and restarts.

Here's a copy of what the error log is chucking out at the same time as the link dropping.


08/11/2007 13:16:04 TSVAL 243 10 TRACE: ValDevDlist[3]: device 8098 is not on dlist nicecti, client NICECTI 30a 00000644:10.144.32.93, rc 1fe, attrInErr 0, sdbStatus 0
08/11/2007 13:16:04 TSVAL 541 10 CAUTION: SDBTH[3]: Security Rejected on message CSTAMonitorDevice for device 8098, failure code 1c, Driver AVAYA#AVAYA_ECS#CSTA#S51ASP02AVAYCT, Client 3 NICECTI 30a 00000644:10.144.32.93
08/11/2007 13:16:04 TSERVER 713 10 TRACE: SDBTH[2]: tsvlValidate failed 1c, for message CSTAMonitorDevice, client 30a
08/11/2007 13:16:04 TSERVER 152 10 CAUTION: FwdDriverMsg[5]: Response ACSUniversalFailureConfEvent to CSTAMonitorDevice from driver AVAYA#AVAYA_ECS#CSTA#S51ASP02AVAYCT; error 0x1c (decimal=28), client NICECTI Global PABX Monitor 30a 00000644:10.144.32.93 : invokeID 94f23 msgLen 4 privLen 0
08/11/2007 13:16:04 TSERVER 282 10 TRACE: PROCESS PKT[5]: Client NICECTI Global PABX Monitor 30a 00000644:10.144.32.93, invokeID 800001 xRefId f7f00000 msg CSTAReqSysStat allocID 5 berLn 4 privLn 0,: DC offset 18 len 15 poffset 18 plen 0
08/11/2007 13:16:04 TSVAL 542 10 TRACE: SDBTH[3]: Security Passed on CSTAReqSysStat Driver AVAYA#AVAYA_ECS#CSTA#S51ASP02AVAYCT Client NICECTI 30a 00000644:10.144.32.93
08/11/2007 13:16:04 TSERVER 27 10 TRACE: SendClientMsg[5]: Sending msg CSTAReqSysStat to driver AVAYA#AVAYA_ECS#CSTA#S51ASP02AVAYCT for client NICECTI Global PABX Monitor 30a 00000644:10.144.32.93
08/11/2007 13:16:04 G3PD 571 5005 TRACE: [CAS.CPP:778]: processing incoming message [CSTAREQUEST(3)], [REQ_SYS_STAT(98)].
08/11/2007 13:16:04 G3PD 962 5001 TRACE: [CAO.CPP:27592]: AAO:rocess() completed successfully, aaoID 1201088.
08/11/2007 13:16:04 TSERVER 161 10 TRACE: FwdDriverMsg[5]: Response CSTASysStatReqConfEvent to CSTAReqSysStat from driver AVAYA#AVAYA_ECS#CSTA#S51ASP02AVAYCT; client NICECTI Global PABX Monitor 30a 00000644:10.144.32.93 : invokeID 800001 msgLen 4
08/11/2007 13:16:04 TSERVER 282 10 TRACE: PROCESS PKT[5]: Client NICECTI Global PABX Monitor 30a 00000644:10.144.32.93, invokeID 0 xRefId c7200012 msg ACSAbortStream allocID 5 berLn 4 privLn 0,: DC offset 18 len 15 poffset 18 plen 0
08/11/2007 13:16:04 TSERVER 27 10 TRACE: SendClientMsg[5]: Sending msg ACSAbortStream to driver AVAYA#AVAYA_ECS#CSTA#S51ASP02AVAYCT for client NICECTI Global PABX Monitor 30a 00000644:10.144.32.93
08/11/2007 13:16:04 G3PD 571 5005 TRACE: [CAS.CPP:778]: processing incoming message [ACSREQUEST(0)], [ABORT_STREAM(5)].
08/11/2007 13:16:04 G3PD 895 5008 TRACE: [CAS.CPP:778]: Stream aborted.


Any ideas would be much appreciated

thanks in advance.

 

[wildcard100001]

I assume you have a mapd in the mix. If so, it would be ideal to have the CT server dual hommed (dual NIC's). One 10h talking to the mapd, the other 100f talking to NICE.

Thanks,

Wildcard