Converting HFA phone to SIP - thread965-1751217

[ChrisWesley]

I have read thread thread965-1751217 but I'm still confused.

My Opoenstage 60G phone is at software version V3.R0.23.0 HFA 150204.

So it is an HFA phone and I believe it will not work with my Raspbx system.
So I want to install the SIP software. I have seen a page referring to it online, but it mentions that it contains encryption software and so its download is restricted. Anyway, there are no download links.

I cannot see the post referring to in the thread "a few posts down from this one".

So my questions:

1. Where is a download link I can get the right SIP software from?
2. Could I restore the HFA software at a later date?

Thanks,
Chris

 

[sbcsu]

https://hipath.tonidoid.com

Click on Guest Login
Username:hipath4000
Password:hipath4000

 

[ChrisWesley]

Thanks sbcsu,

As far as I can see, the closest to my OpenStage 60G is a download for the OpenStage 55. Is that going to work for me?

Thanks,
Chris

 

[sbcsu]

Hi
The phone is an OpenStage 60, (The G meaning it has Gigabit LAN) currently using HFA (HiPath Feature Access) firmware.
It can be changed to SIP.
Open the 60 SIP V3.4 folder, read the PDF release notes for the version that you wish to move to.

 

[ChrisWesley]

Apologies, sbcsu, when I last looked I thought this folder wasn't present. Either a quantum fluctuation of the universe, or another senile moment.
Apologies and thanks for your help and your patience.

Chris

 

[sbcsu]

No problem Chris,
good luck with the updating of the phone.
Let us know how the raspberry pi does for sip

 

[ChrisWesley]

Sorry, but I'm back again.

I tried to point the phone at the software you pointed to. From the web UI I select FILE TRANSFER > PHONE APPLICATION. I specify HTTPS and the download method, specify the user ID and password you gave as the FTP credentials (I know they're not FTP credentials, but they're the only credentials I have and might serve). I gave the HTTPS base address as

https://hipath.tonidoid.com/ui/core/index.html#expl-tabl.E:\Tonido\Shared\OpenStage\

and the filename as OS_60_SIP_V3_R4_5_0.img. I select DOWNLOAD from the "after submit" options.

The phone wakes up, begins download, then reports FILE NOT SUPPORTED.
The Web UI reports TRANSFER FAILED.

So I uploaded the image to an FTP server and tried to download it using the web UI and my own credentials. I am prompted for the admin password (of the phone) but then nothing happens.

I am consulting the admin manual, but can't see any light form that. It does mention that the phone will do some kind of sanity checking on versions - perhaps it is unhappy to leap from HFA to SIP?

Any hints would be welcome.

Thanks, Chris

 

[sbcsu]

Setup the 3C Daemon FTP Server or similar on your own computer,
connect up the phone to that LAN
Default Admin password for the phone is 123456
Factory Default password for the phone is 124816

Details elsewhere on this site regarding the FTP transfer to the phone

 

[sbcsu]

You have to download the image file for the phone to your local LAN setup.
It wont work over the internet -

 

[ChrisWesley]

Well, I installed Filezilla Server on my Windows PC and checked that it works locally.
I pointed the web UI at it and selected the image file, but again, the phone wakes up briefly to report FILE NOT SUPPORTED. I'm beginning to think the file's not supported.
LOL. I'll look for that FTP help elsewhere on this site which you mentioned.

 

[donb01]

It sometimes really helps when you're doing it by hand if you name the file to something very short and simple that still says what it is.

I can't remember now when you do it by hand if you have to use SFTP or you can get by with regular. I think Unify reccommends SFTP if you're not using a DLS server, but I might be wrong.

Either way I don't think that would give you a FILE NOT SUPPORTED. You are trying to load the .img file and not something that might be zipped, right?

Just a few ideas

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

The file has to be a dot img file
If it is a dot zip file it needs to be unzipped first.
The name of the file has to be exact in the phone including the dot img part at the end.
Turn off the windows firewall on the PC as well just in case

 

[ChrisWesley]

Thanks for your ideas gents.

The file is a .img file - as downloaded (but not unzipped) from the hipath URL I included above. I renamed it to remove the underscores and put everything in lower case - no difference. I also tried the V2 version first as the PDF mentioned needing to go via this intermediary to the V3 version. No joy.

It's as though the file name itself is wrong, because my FTP server does not even acknowledge a connection from the client - suggesting that the name is invalid - but I can't think why it might be - the filename was os60sipv2r2480.img. I renamed it to be less than 8 characters and rather offensive. No change.

In fact I can enter a ficticious, non-existent file name and "file not supported". I can point it to a non-existent FTP folder and "file not supported". Missing file name "file not supported".

I'm getting the feeling I'm doing something extremely stupid here.

Sanity check: I'm in the web ui. I go to FILE TRANSFER then PHONE APPLICATION. I enter Download method FTP, FRTP server 127.0.0.1, Port 21, FTP Account etc. FTP path / and the filename ending in .img. The system is not even trying to connect to my FTP server, so it knmows nothing about the file yet has decided the FILE NOT SUPPORTED. I do not think it can be its name it doesn't like, so perhaps this is a broader problem. Am I in the wrong part of the UI? Do I have to enable this feature before it'll work? Are chicken entrails involved?

 

[sbcsu]

The FTP server is not 127.0.0.1
It is the IP address of the Laptop/PC that has the file

My suggestion would be to use 3C Daemon purely because on that when you open the FTP Server it shows which IP addresses it is listening on

127.0.0.1 is any device's own 'loopback' IP address to test network connectivity

The Phone does not have an FTP server running and that is where it is looking for the file

 

[donb01]

Also remember that phone needs to be assigned an IP address on the same subnet as the PC you are trying to connect to. So if your PC is 10.1.21.163 then your phone must have a 10.1.21.x IP address or it will not be able to see the FTP server. The next thing I have had fun with in the past is making sure that the FTP server is set up that when you login as some user the home directory is set to where the file is stored.

If your FTP server can support TFTP protocol make sure that is enabled.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[ChrisWesley]

sbcu - thanks but this doesn't seem to be about the FTP system. I can put entirely junk values for the FTP service that won't allow it to connect to anything, into the phone's web UI and it will still complain that the FILE IS NOT SUPPORTED. So this seems to be about the filename - as it can't know anything about the actual file itself a this point - because it can't access it. Unless it's an incredibly stupid error message.

donb01 - thanks. The phone is on my home network along with my PC which is hosting the FTP server. However, as above - this doesn't seem to be about the file.

I read somewhere on this forum that this version "doesn't have the keys" and so I should downgrade then upgrade. Ugh - such fun!

 

[sbcsu]

Hi,
When I upgrade phones I can see if the phone has contacted the FTP server on the Laptop by looking at the 3C Daemon screen.
Then I know that the phone has actually started to download a file.
When I put in a filename it goes to look for that filename on the FTP server.
I have done a random search on a random PDF document for OS40 and the following items are seen:

Please make sure that the FTP Server and Switch are configured with the same LAN Speed
and Duplex Mode. Otherwise it is possible that the
download of the Software will be interrupted
and the upgrade failed.

Phone does not allow special characters for FTP Transfer (original protocol)

FTP Update from V2 is only supported from V2 R0.98.0 or V2 R1.5.2.
In case you have to use FTP Update please use V2 R1.5.2 as an intermediate step otherwise the
upgrade can fail due to interrupted FTP transfer and the phones get unusable> Please note that
the V2 R1.5.2 is only released as intermediate step upgrade software and not for live usage!

There are more advisories

Just to recap:

Setup your laptop with an IP address on the cable LAN port example 192.168.1.2
Turn off windows firewall
Turn on FTP server with the file and username/password setup
Plug the laptop into a LAN Switch/HUB
Power the phone using a PoE Injector or power supply
Connect the phone to the LAN Switch/HUB
Give the Phone the IP Address 192.168.1.3

Browse to the phone

https://192.168.1.3

from the Laptop using IE or Firefox or similar

Tell the phone where the FTP server is (192.168.1.2)
Tell the phone what the file to download is and what username/password to use
Tell the phone to download the file
Check the FTP server for status

 

[sbcsu]

Another thing to do is to factory default the phone beforehand
Use password 124816 for that

 

[ChrisWesley]

Gents thank you for your continued interest and offers of help. I really appreciate you giving your time to me.

OK well I am not there yet, but I do have some progress to report which others may find helpful.

Filezilla Server also offers a panel which shows activity. When I use Cute FTP I can connect to the server, see the files in the download area, and download them, and I see the activity all logged in the Filezilla UI panel - just like 3C. However, when I use the FTP client in the phone, I see no such activity at all, so no connection was made, and no "file sniffing" was done, and so the "FILE NOT SUPPORTED" error message is categorically an extremely dumb error message, and whoever wrote this part of the Unify UI should be hung drawn and quartered because it is speaking total toss.

I turned on some system diagnostics via the web UI and then tried the firmware upgrade and
it failed FILE NOT SUPPORTED as usual, and then I looked at the syste, log, which said:

Feb 17 12:19:14 192 user.crit syslog: PhoneletManager(2142): ./src/PhoneletManager.cpp:4971 FindPhonelet: Phonelet not found for HelpPhonelet
Feb 17 12:19:14 192 user.notice syslog: FTP get image [a.img]
Feb 17 12:19:14 192 user.debug syslog: NH: IPv4="up", IPv6="down"
Feb 17 12:19:14 192 user.debug syslog: NH: getaddrinfo() resolved localhost to 127.0.0.1

Feb 17 12:19:14 192 user.notice syslog: spdapiFtpcLogin FAILED (10 != 0) -> localhost [No Connection to Server]

Feb 17 12:19:14 192 user.notice syslog: /tmp/a.img file not found
Feb 17 12:19:14 192 user.crit syslog: Opera Client Management(2582): ./src/OperaClientMgmt.cpp:1516 File not found
Feb 17 12:19:15 192 user.crit syslog: Opera Client Management(2582): ./src/OperaClientMgmt.cpp:1524 failed to verify image

- in other words, the FTP login failed, but the phone's FTP client is too stupid to notice, tries to get the file, and fails, and then - adding insult to injury reports not "I COULDN'T LOG IN" nor "I COULDN'T FIND THE FILE" but "FILE NOT SUPPORTED". A screw-up like this can inflict misery across the world. It's so easy to say EXACTLY what went wrong, and even what to do about it, but - nah - that's not how they roll. It's one short of a cryptic error code, but actually that would have been better because it would have NO meaning - where as this error has a meaning - but it's LYING - meaning wild goose chases.

So now, before we hang draw and quarter the software developer, I want to slap him about the jowls with a wet haddock for an hour or so first.

So my FTP login is failing. The question is why. I lowered the firewall - no difference.

The error reported from the FTP login module inside the OpenStage is given in the log line highlighted above. The returned code was 10 - which was not the expected return code of zero (which usually signifies "all went OK").

I can't find anything on the web to help me with this.

I want to install 3C daemon as you suggest, but I cannot find a download source which doesn't look dodgy. You know the kind of thing - the downloader and installer are way too big and you find you've had your PC messed up and unwanted junk installed which you then spend a week sorting out.

So my question is please can you give me the URL of your copy of 3C Daemon please? That way, I can get it from there, and hope that it provides a server the Unify can connect to.

Alternatively, anyone know any settings in Filezilla Server which might I can change to fix this?

Last question - is there any point in me writing to Seimens (whoc I think make this phone) to (a) ask for their help or (b) complain about their software?

Thanks, Chris

 

[xs650]

Try the DERT Tool to switch the phone to SIP, I think it is more bullet proof when
you are not sure what to do...

Detailed explanation:

http://wiki.unify.com/wiki/Devices_Emergency_Rescue_Tool

The sw is still available on the above mentioned server (I hope the owner has checked the copyrights before!!!)

second easy way:
-set download method to HTTPS
-set HTTP base url:

https://provisioning.nfon.net

-set Filename: /fw/openstage/V3.R1.38.0/OS_LO_SIP_V3_R1_38_0.img
-set After submit: start download
-press submit