Contact Store Incoming Calls showing as outgoing !!

[Ali Ahmed]

We install an IP Office 500v2 rel 9.0 with CCR. After the installation we cant get external call report for the call summary report(All the values are 0).Then after lots of tries i untick this option unsupervised anlog trunk disconnect handling and i can generate the report but another issue is came in the avaya contact store application that all calls type shows are outgoing. Please see the second image the first call and third call is incoming targeted to call center hunt group but it shows as outgoing. any idea or suggestions?

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[Ali Ahmed]

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[IPGuru]

Do the calls get transfered before reaching the group (wither by a receptionist or AA)?

if so this is a known bug & you need to talk to Avaya for the necessary fix.



Do things on the cheap & it will cost you dear

 

[Ali Ahmed]

No, it go direct from PSTN to the agent without any transfer.

 

[Ali Ahmed]

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[gknight1]

first thing I would do would be get rid of that 666... who knows what problems that is causing.