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Configuring Flash keyon a polycom soundstation 2 (analog) 2

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KPM2S

Programmer
Sep 22, 2015
41
US
Hey Guys,

I have a customer that needs the flash key on a Polycom to be able to bring in more callers. They say when they hit the flash key, nothing happens. Is there a special setting within the IPO that needs to be changed like flash timer or something?
 
It's much better to have a standard IP/Dig handset in the conference room as well and use that to build the conference, it's just a long drawn out process using an analogue phone :)

 
Polycom Soundstation 2 EX NO MICS (2200-16200)
3127-STD2EX Serial number 0H0A15060775
 
Have you tried a regular analog phone and hit the flash key and to see if you get a second dial tone
 
No Sir, Im not onsite, nor can I get there. Its in another state. Are there any settings I may be able to change that you may have done in the past?
 
on the analog extension tab there you can adjust the flash settings but to be honest I have never had to change them from the default setting, also what type of trunks do they currently use?
 
PRI, So when they press the flash I would say they would have to hit 9 again and grab the net avail line, correct?
 
yes if that's what their ars access code is, when they hit flash they should hear a dial tone so they would dial 9 and then the telephone number and then the conference button, I see this phone has a conference button so they should be pressing that in lieu of the flash button
 
That's not how to build a conference on an analogue device, what you just described is initiating a transfer not building a conference :)

 
hitting conference (getting dial tone) dialing 9 for a 2nd line and telephone number then hitting conference again should be a conference call
 
this phone does have a conference button so they should be hitting that in lieu of the flash button for a conference
 
Repeat the process and see how far you get, there are conference shortcodes in the system for a reason :)

 
so are you saying that because this is a ip office that it will not work in this manner? to be honest I used to do this same procedure on a CM platform but never on a ip office, for ip office I have always built a meet me conference bridge which works great
 
To conference with an analog device:
Make first call
Press Flash and when you get alternate dial tone:
dial your second number
when connected press flashhook
Press *47
This will add all parties on hold together
You can repeat the process up to a 64 party limit, but you need to use the code :)

 
How can the CM tell the diffence if you press the transfer or the conference butten then?

I agree with Amriddle01. It's not going to work like this..
 
It'll work. It is just a series of pressing the conference button to keep adding people. When finished adding people, press conference and then dial *47 to join everyone. That is a default sc, but you should verify it is in your system.

I agree with amriddle though that having a regular digital phone to initiate the call is easier. Then, just transfer the call to the polycom.
 
Yes I just saw that *47 is a system default conference add so thanks for the class on doing it this way, on the ip office I have always done it from a sip or h.323 phone using a meet me conference bridges, again thanks for the help as some day I may have to do it from an analog phone.
 
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