Coach Style Whisper Feature

[superikey]

Is there is whisper feature available which allows a supervisor to coach an employee on a call. The supervisor can talk to the employee without the caller hearing the supervisor and coach the employee. The Dial-Inclusion feature is the closet I found, but cuts off the employee from the outside caller.

Isaac Braca
CTO / ICCS & Co., LLC.

ICCS, Your Premier IT Partner, is a NYC Based Avaya Business Partner and IT Consulting Firm.

 

[superikey]

Anyone?

 

[rgflora]

NOPE.. Dial-Inclusion is all you can do. Been round and round with this one.

 

[milehighip]

Glad to know that I'm not the only one that thinks that the IPO has a way to come here. Any ideas when?

 

[bridalit]

just something to try we here use a headset as well as the handset only problem is obvious you can't be very far away

 

[RafaB]

http://www.vikingelectronics.com/products/view_product.php?pid=222

You could try this product which we've used in the past. It's a little fiddly to install but once in they work great.

 

[superikey]

Any new news on this feature and when it can be expected?

 

[MrIPO]

I have not seen heard of this feature in any discussions for Future IPO relases.

http://www.iporesource.com

"Launching late 2006