CM server reboots every 2 hours

[bhanson184]

The system is running - R015x.01.1.415.1. The problem started on 10/18 at 23:37 and start doing Software Request Reset 1 every 2 hours+. I found nothing in the system Logs that pointed to a problem. We did an interchange and server B started doing Software Request Reset 1 every 2 hours+. After the 4th rest the problem stopped. Anyone out the experience anything like this? What did you do the resolve the problem?

Thanks

 

[Textron68]

I've seen failing/faulty Sync Source from a DS1 force reboots of a G3 (LEC issue). Haven't had a similar issue on a CM.

 

[AvayaTier3]

Security patch most likely address linux issues and not CM.

Load        Service         Incremental         Build
            Pack            Build               Date
---------   -----------     -----------         -----------
cm5-415.1   16402 (SP1)     N/A                 06 Oct 2008
cm5-415.1   16988 (SP2.01)  N/A                 13 Feb 2009
cm5-415.1   17105 (SP3)     N/A                 04 Apr 2009

restarts are caused by bugs. If on the latest patch and still have restarts, 

Upgrade to a higher load for resolution

No licensing issues to go from an early cm5 to cm5.2.1

cm5-016.4   18475 (SP5)     N/A                 04 Oct 2010

logfile will have EIP signature for the restart and it will look something like this:



# from logfiles get EIP address
[root@s8700 ecs]# cd /var/log/ecs
[root@s8700 ecs]# grep EIP 2006-07*
2006-0724-131315.log:20060724:151437064:475227:capro(29651):MED:[ EIP: 0x0844d06
0 CS: 0x00000073 ESP: 0xbfffa410 SS: 0x0000007b UESP: 0xbfffa410]
20060724:151437064:475227:capro(29651):MED:[ EIP: 0x0844d060 CS: 0x00000073
ESP: 0xbfffa410 SS: 0x0000007b UESP: 0xbfffa410]
20060724:151437064:475228:capro(29651):MED:[ ERR: 0x00000004 EFLAGS: 0x00010283
TRAPNO: 0x0000000e CR2: 0x00000096 (trap address)]
20060724:151437064:475229:capro(29651):MED:[ EAX: 0x00000081 EBX: 0x00000000
ECX: 0x0000000a EDX: 0x00000081]
20060724:151437064:475230:capro(29651):MED:[ EBP: 0xbfffa688 ESI: 0x00000000
EDI: 0x1297aae0]
20060724:151437064:475231:capro(29651):MED:[ DS: 0x0000007b ES: 0x0000007b
FS: 0x00000000 GS: 0x00000033]
20060724:151437065:475246:capro(29651):MED:[Stack Backtrace:]
20060724:151437065:475247:capro(29651):MED:[ Frame(0): 0842a8c9]
20060724:151437065:475248:capro(29651):MED:[ Frame(1): 0891b9b6]
20060724:151437065:475249:capro(29651):MED:[ Frame(2): 08917a37]
20060724:151437065:475250:capro(29651):MED:[ Frame(3): 0843616a]
20060724:151437065:475251:capro(29651):MED:[ Frame(4): 0858a1b8]
20060724:151437065:475252:capro(29651):MED:[ Frame(5): 0858f1cb]
20060724:151437065:475253:capro(29651):MED:[ Frame(6): 0858f83b]
20060724:151437065:475254:capro(29651):MED:[ Frame(7): 088d2881]
20060724:151437065:475255:capro(29651):MED:[ Frame(8): 0838b6dc]
20060724:151437065:475256:capro(29651):MED:[ Frame(9): 08311f81]
20060724:151437065:475257:capro(29651):MED:[ Frame(10): 0834596f]
20060724:151437065:475258:capro(29651):MED:[ Frame(11): 083457bb]
20060724:151437065:475259:capro(29651):MED:[ Frame(12): 088ca3d3]
20060724:151437065:475260:capro(29651):MED:[ Frame(13): 0810c6f4]
20060724:151437065:475261:capro(29651):MED:[ Frame(14): 081287f6]
20060724:151437065:475262:capro(29651):MED:[ Frame(15): 0812b371]
20060724:151437065:475263:capro(29651):MED:[ Frame(16): 080b6566]
20060724:151437065:475264:capro(29651):MED:[ Frame(17): 080ac2dd]
20060724:151437065:475265:capro(29651):MED:[ Frame(18): 0811c32b]
20060724:151437065:475266:capro(29651):MED:[ Frame(19): 08086013]
20060724:151437065:475267:capro(29651):MED:[ Frame(20): 08119bde]
20060724:151437065:475268:capro(29651):MED:[ Frame(21): 0814456b]
20060724:151437065:475269:capro(29651):MED:[ Frame(22): 0812d0ea]
20060724:151437065:475270:capro(29651):MED:[ Frame(23): 0812c51a]
20060724:151437065:475271:capro(29651):MED:[ Frame(24): 0812c54f]
20060724:151437065:475272:capro(29651):MED:[ Frame(25): 088c3428]
20060724:151437065:475273:capro(29651):MED:[ Frame(26): 083ce53e]
20060724:151437065:475274:capro(29651):MED:[ Frame(27): 083d00af]
20060724:151437065:475275:capro(29651):MED:[ Frame(28): 083d67e5]
20060724:151437065:475276:capro(29651):MED:[ Frame(29): 0804d0cf]
20060724:151437065:475277:capro(29651):MED:[ Frame(30): b7fd7f25]
20060724:151437065:475278:capro(29651):MED:[ Frame(31): b7fd3d97]
20060724:151437065:475279:capro(29651):MED:[ Frame(32): b7fd457b]
20060724:151437065:475280:capro(29651):MED:[ Frame(33): 0892c97a]
20060724:151437065:475281:capro(29651):MED:[ Frame(34): b7dbce33]


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[evoguy]

Had the same issue with the same load with one of my customers. uploaded to CM 5.2.1 and solved the problem

 

[bhanson184]

Thanks evoguy; I will see if this option is available to the customer.

 

[bhanson184]

Hey evoguy, Did you do the upgrade on a existing PCN? If so can you tell me the number so I can check Avaya's web site.