azrael2000
Technical User
Hi all.
This is probably a silly question, but I can't see what I am doing wrong.
Thanks to covid, one of our customers is locking down an office and wants the lines at this office to be transferred to another manned office.
I did a test on my captive system, and if I do the following:
SC: *89
Feature: Dial
Telephone number : 7055551212
ICR to Main group
ICR destination is the Main Group
Main group in night service (customer requirement)
If I do this, the transfer works just fine, but ties up two phone lines.
I want to do a centrex transfer, so that only one line is used, so I did this:
SC: *89
Feature: Flash Hook
Telephone Number: 9,7055551212
When I watch in SSA, I never see the first line being grabbed, and the line just rings and rings.
Any idea of what I am doing wrong?
Regards
This is probably a silly question, but I can't see what I am doing wrong.
Thanks to covid, one of our customers is locking down an office and wants the lines at this office to be transferred to another manned office.
I did a test on my captive system, and if I do the following:
SC: *89
Feature: Dial
Telephone number : 7055551212
ICR to Main group
ICR destination is the Main Group
Main group in night service (customer requirement)
If I do this, the transfer works just fine, but ties up two phone lines.
I want to do a centrex transfer, so that only one line is used, so I did this:
SC: *89
Feature: Flash Hook
Telephone Number: 9,7055551212
When I watch in SSA, I never see the first line being grabbed, and the line just rings and rings.
Any idea of what I am doing wrong?
Regards