Looking to use my CDR data (ecas system) to provide a call flow on specific calls. I have a VDN setup that callers call, than select a destination which sends the call to a second vector, and than the caller is given another menu that results in a route-to off-net .
Example - call into system, select 2-letter state abbreviation (call sent to another vector where caller selects city, based upon the city selected, the call is routed off-net via the second vector's route-to feature.
How can I get the incoming information on the originating VDN and determine where the caller gets routed-to (city) via CDR?
>mike
ACE - IP Telephony
Example - call into system, select 2-letter state abbreviation (call sent to another vector where caller selects city, based upon the city selected, the call is routed off-net via the second vector's route-to feature.
How can I get the incoming information on the originating VDN and determine where the caller gets routed-to (city) via CDR?
>mike
ACE - IP Telephony