Can't get "FollowMe" button to work on IP phone 4425

[huxham]

Hi All

I can't seem to get the "FollowMe" button on a Dialog 4425 to do anything. Have plenty of previous experience with configuring this on a digital (4223) phone, but on the IP phone, it just does nothing when you press it.

I want it to activate/deactivate the divert to voicemail when it's pressed, and I'm guessing there's something I need to add to the config file, but I'm not sure what!

Thanks
Paul

 

[TeleLion]

It's under ACS>Generic Extensions>Operational Directions>1.5 Key Handling


To MD or not to MD that is the question

 

[huxham]

Hi TeleLion

Thanks for your reply, and sorry to sound dim, but what is ACS?

I have DNA (Extension Manager) V13 on MD110 BC13.

Many thanks
Paul

 

[TeleLion]

Do you have access to ALEX

To MD or not to MD that is the question

 

[huxham]

No, just DNA.

 

[Mpe]

So you program a "follow me button" in EMG and i dosen't work.
If that's the case there is probbably a faulty setting in the configuration file fore the IP telephone.
EnablePBXStorning must be set to YES.

Mpe

 

[huxham]

Hi Mpe

Thanks for your reply. The EnablePBXStoring is set to YES, and the other function keys and TNS buttons programmed from the Extension Manager seem to work fine.

I'm sure you are right about the config file being wrong. I attach the config file to this message in the hope somebody might spot my mistakes!

Many thanks
Paul

[System]
System=MD110 ;For ASB 501 04 (both MD110 and MX-ONE Telephony Switch)
OverLap=YES
RRQTtl=600
GatekeeperID=LIM*
PrimaryGKAddress=10.5.1.1
SecondaryGKAddress=10.5.1.2
GatekeeperDiscovery=NO
AdminPasswd=RbdbSdc9c
LogOffRestriction=DefaultNumberUsed

[Software]
BootFile=/dbc42x02/d42x02-boot_R3G.dat
BootVersion=R3G

ApplicationFile=/dbc42x02/d42x02-applic_R5G.dat
ApplicationVersion=R5G

[Absence]
Profile=*10*profileNo#,#10#
FollowMe=*2*5050#,#2#
ExtFollowMe=*22#extensionNo#,#22#
AbsenceReason=*23*reasonCode#,#23#
Lunch=0*hhmm
GoneHome=1
OfficialMatter=2*hhmm
Meeting=3*hhmm
Trip=4*mmdd
Illness=5*mmdd
FreeTime=6*mmdd
Course=7*mmdd
Busy=8*hhmm
Absent=9*hhmm

[Authorization] ;replaces fthe following code with "-"
Code=*61* ;Account code for Standard Appl. System
Code=*72* ;Auth. code for Standard Appl. System
Code=*73* ;Lock Central auth. code
Code=#73* ;Unlock cent. auth. code
Code=*74* ;Change individ. ath. code
Code=*75*-*n# ;Dial with indiv. auth. code. n means that the nr will be visible
Code=*76* ;Lock individ. auth. code
Code=#76* ;Unlock individ. auth. code

[AutoNeg]
AutoNegLANPort=YES ;When AutoNeg is set to YES, Speed and Duplex will not
AutoNegPCPort=YES ;network device it is connected to(switch/hub/PC).

[Codecs]
G.711A
G.711U
G.729A
G.729AB
G.723

[DefaultPacketSize]
DefaultMsPerPacket711=30 ;10,20 or 30ms. If not 30, then may not be possible to call DBC42x01 & DBC413 phones(that don't support framesize negotiation).
DefaultMsPerPacket729=30 ;10,20,30,40,50 or 60ms. If not 30, then may not be possible to call DBC42x01 & DBC413 phones(that don't support framesize negotiation).

[DIFFSERVTCP]
TrafficClass=3 ;Class B
DropPrecedence=0 ;Medium drop percentage

[DIFFSERVUDP]
TrafficClass=5 ;Expedited Forwarding
DropPrecedence=3 ;High drop percentage, recomended for EF

[Display]
ShowDTMFDigits=YES

[FunctionKeysDBC425]
CallBack=
FollowMe=0
FreeOnSecond=
MessageWaiting=1
Transfer=6
Menu=
Conference=
CallPickUp=
CallWaiting=
Intrusion=
HomeURL=
DirectoryURL=
EnablePBXStoring=YES


[IPPhoneAdministrator]
IPPhoneAdministrator=YES ;Default = YES

[Language]
Default language is English. Optional languages can be selected
LanguageFile=/dbc42x02/d42x02-lang_R4B.txt
LanguageVersion=R4B
OptionalLanguage=EN,*08*0#
OptionalLanguage=FR,*08*1#
OptionalLanguage=DE,*08*2#
OptionalLanguage=ES,*08*3#
OptionalLanguage=IT,*08*4#

[LEDs]
Cad0=185,5,5,5 ; LED flash 0 cadence, first on,first off,second on,second off: in a call
Cad1=50,50,0,0 ; LED flash 1 cadence: call parked
Cad2=30,30,0,0 ; LED flash 2 cadence: incoming call

[L2QOS]
PhonePort=6,1 ;prio (0-7) ,VID(1-4095)
PCPort=0,2 ;prio (0-7) ,VID(1-4095)
LANPort=0,0 ;MAC based VLAN/802.1Q based VLAN , untagged/tagged PC originating traffic

[RingCads]
Internal=20,80,0,1,0,0 ;Internal ring cadence
External=8,4,8,40,0,0 ;External ring cadence
Callback=10,10,10,12,0,0 ;Callback ring cadence
Extra=6,8,6,8,6,8 ;Extra ring cadence
Delay=7 ;Delay for MNS keys in second

[Security]
Security=DISABLED ;ENABLED or DISABLED States if SRTP & TLS shall be used
CertificateValidate=NO ;Requires that NTP-server parameter is configured. States if the phone shall validate the server certificate.
SecurityFallback=YES ;states if it shall be allowed to continue the registration in a not secure way, if the TLS negotiation fails.
SaveUserPassword=YES

[STOREPHONEBOOKS]
EnableStoring=NO

[SuffixServices] ;DBC422 only
Intrusion=4
CallWaiting=5
CallBack=6
CallPickUp=8

[Time]
TIMEZONE=GMT:0:0:032601:102902

[Tones]
Dial tone=
0,1, ; No cadence (constant), Two frequencies
500,0,0,0,0,0, ; 500ms on, 0ms off, 0ms on, 0ms off, 0ms on, 0ms off
350,-10,440,-10,0,0, ; 350Hz, -10dbm0, 440Hz, -10dBm0, 0Hz, 0dBm0,
0,0 ; Tone in Voice is off, sine wave

Special dial tone=
1,1, ; One cadence, Two frequencies
750,750,0,0,0,0, ; 750ms on, 750ms off, 0ms on, 0ms off, 0ms on, 0ms off
350,-10,440,-10,0,0, ; 350Hz, -10dbm0, 440Hz, -10dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off, sine wave

Busy tone=
1,0, ; One cadence, One frequency
375,375,0,0,0,0, ; 375ms on, 375ms off, 0ms on, 0ms off, 0ms on, 0ms off
400,-10,0,0,0,0, ; 400Hz, -10dbm0, 0Hz, 0dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off, sine wave

Alerting tone=
2,1, ; Two cadences, Two frequency
400,200,390,2010,0,0, ; 400ms on, 200ms off, 390ms on, 2010ms off, 0ms on, 0ms off
400,-10,450,-10,0,0, ; 400Hz, -10dbm0, 450Hz, -10dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off, sine wave

Congestion tone=
1,0, ; One cadence, One frequency
225,525,0,0,0,0, ; 225ms on, 525ms off, 0ms on, 0ms off, 0ms on, 0ms off
400,-10,0,0,0,0, ; 400Hz, -10dbm0, 0Hz, 0dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off, sine wave

Special information tone=
0,0, ; No cadence (constant), One frequency
400,0,0,0,0,0, ; 400ms on, 0ms off, 0ms on, 0ms off, 0ms on, 0ms off
400,-10,0,0,0,0, ; 400Hz, -10dbm0, 0Hz, 0dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off, sine wave

Call waiting tone=
2,0, ; Two cadences, One frequency
100,900,100,5000,0,0, ; 100ms on, 900ms off, 100ms on, 5000ms off, 0ms on, 0ms off
400,-10,0,0,0,0, ; 400Hz, -10dbm0, 0Hz, 0dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off, sine wave

Offhook queuing tone= ;also used as verification tone for BP-R15
1,0, ; One cadence, One frequency
2000,990,0,0,0,0, ; 2000ms on, 990ms off, 0ms on, 0ms off, 0ms on, 0ms off
1400,-10,0,0,0,0, ; 1400Hz, -10dbm0, 0Hz, 0dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off, sine wave

On hold tone= ; On hold tone
2 ,1, ; Two cadences, Two frequencies
10,150,10,5000,0,0, ; 10ms on, 150ms off, 10ms on, 5000ms off, 0ms on, 0ms off
400,-10,300,-10,0,0, ; 400Hz, -10dbm0, 300Hz, -10dBm0, 0Hz, 0dBm0
0,0 ; Tone in Voice is off , sine wave

External dial tone=
0,1, ; No cadence (constant), Two frequencies
500,0,0,0,0,0, ; 500ms on, 0ms off, 0ms on, 0ms off, 0ms on, 0ms off
350,-10,440,-10,0,0, ; 350Hz, -10dbm0, 440Hz, -10dBm0, 0Hz, 0dBm0,
0,0 ; Tone in Voice is off, sine wave

Waiting voice tone=
1,0, ; One cadence, One frequency
30,330,0,0,0,0, ; 30ms on, 330ms off,
425,-10,0,0,0,0, ; 425Hz, -10dbm0,
0,0 ; Tone in Voice is off , sine wave

[WAP]
WapProxyIP= ; WAP gateway
WapProxyPort=
AddressWithoutProxy= ;IP address to the corporate directory server, if no proxy shall be used
DirectoryAddress=
DirectoryServer=DME ;If the corporate directory is Ericsson DNA Mobile Executive, set to DME, otherwise Generic
HomeAddress=wap.ericsson.com ; wapportal
MaxAttempts=3 ;2-8
RetransPeriod=2000 ;2000-7000
CountryCode=44 ;The code of the country where the PBX is located
RouteAccessNumber=9 ;The route access number
CountryCodePrefix=00 ;The prefix of the code of the country where the PBX is located
AreaCodePrefix=0 ;The prefix of the area code in the country where the PBX is located
AreaCode=8 ;The area code in the country where the PBX is located

 

[pcasi]

I´m not an expert on this subject, but i´ve always used *21*Dest# as Follow me code, and this config file uses *2*Dest#

[Absence]
Profile=*10*profileNo#,#10#
FollowMe=*2*5050#,#2#

Have you tried?
[Absence]
Profile=*10*profileNo#,#10#
FollowMe=*21*5050#,#21#

I´m interested in this as i will be facing a replacement of a large quantity of old digital extensions for IP sets.

 

[huxham]

Ahhhhhh, this is so frustrating!!!

I have removed all entries from the Absence section of the config file just to leave the following:

[Absence]
FollowMe=*2*5050#,#2#

*2*5050# - This is the correct followme code to divert calls to the voicemail which answers on extn 5050, it works fine if you key is manually on the phone.

#2# - This is the correct code to cancel followme. This DOES work.

When followme is enabled by typing the code above, the followme button DOES correctly dial #2# when you press it (deactivating followme). In fact it dials whatever I edit the "FollowMe=" line to so I know it's picking up the config file correctly.

However the *2*5050# part of the "Followme=" line just does not work, the phone does nothing when the key is pressed. I have tried using different codes, even just usinging an extension number, but the phone still does nothing.

There must be something I'm missing here. ALEX (section 3.5) says it should work!

Any help, much appreciated.

 

[Devanam]

How do I access and configure the form that Huxham references?

Please help me.

Thank you in advance.