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Can't call 911 ... 3

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mrdom

mrdom

MIS
Joined
Oct 5, 2005
Messages
335
Location
US
Hi everybody:

We had a motor vehicle accident in front of our building last week, which prompted us to call 911 for emergency assistance. To my surprise, the call wouldn't go through, so I had to use a cell phone. I started digging to see if this is a problem with the UCx or a problem with the CO.

When we dial calls, we usually see "ringing" as the call is being sent to the CO, and after that happens, the text changes to "online".

When I dial 911, I get the "ringing" text, and as soon as it says "online" a voice (which I don't think is from the UCx) comes on and says, "We're sorry, your call did not go through. Please try your call again."

I'm including snapshots of our outdial pattern and our dialplan pattern setups so you can see them. They look fine to me. Any thoughts?

screenshot.80_kqtukv.jpg


screenshot.79_hfjubz.jpg
 
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I suspect your issue is that you are sending 222 to the 911 center as a call id and they simply don't understand who or where that is. I am not familiar with this SIP provider, but I would make sure that my UCX is sending a correctly formatted call id to the 911 site.

 
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I'm still thinking it has something to do with the 9 digit. I'm out of town now, but when I return, my plan is to clamp on to one of the trunks and listen for the digits that are passed to it. That's where I think the issue is.
 
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Well friends ... I'm back again. Had a very nasty respiratory virus, so I haven't been able to work on this. I listened in on the CO line when I called 911, and it seemed there was only one digit passed to the trunk. I couldn't tell if it was a 1 or a 9. If I use a POTS telephone and dial only a 1 or a 9, I can replicate the recording mentioned above, and I can confirm that this is our phone provider's recording and not from the UCx.

Perhaps this piece of info might help. When we dial calls on our phones, it seems that there's always a sync issue between the UCx and the digital gateway. For example, when we dial a 7-digit phone number, the display will say "ringing". When (I'm assuming) the number is passed to the trunk, it then says "online". Sometimes we'll dial the number, hear ringing, then here a digit or two (which I'm assuming are the last few digits being passed to the trunk), and then we hear ringing again.

I'm still wondering if it has something to do with that 9. When I dialed the other X11 numbers, I could hear all three digits passed to the trunk. I went to dial plans under the Grandstream, and everything looks OK here. I have {x+} listed in the PSTN outgoing dial plan. According to the instructions, that's the default, so that seems to be OK.

Would anyone have any more light they can shed on the subject? This is kind of important to get working, so I'm hoping we can put our brains together and figure this stumper out! Thanks again for all the help thus far.
 
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It's a Grandstream GXW4108

It's running: Program--1.3.4.13 Loader--1.1.3.4 Boot--1.1.3.2
 
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Mine is on firmware 1.4.15. I don't remember the exact config pages for 1.3.4.13
Are you using 1 stage or 2 stage dialing? Try putting the dial plan back to default
 
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might need a little help figuring that out, islandtech. how do I know if i'm using 1 or 2-stage dialing? The dialing plan was never modified from its original entry when the system arrived, so I'm not sure what the default setting should be. thanks for the continued help.
 
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I believe default is 2 stage dialing.
In the gs config Go to FXO Lines -> Channel Dialing to PSTN
configuration options
1. Wait for Dial Tone (Y?N): ch1-8:N; Default=N Leave at default
2. Stage Method (1/2): ch1-8:2; Default=2 (2 stage dialing) change to 1 for 1 stage dialing
3. Min Delay Before Dialing Out: ch1-8:500; Default=500 ms change to 1000ms might need to go higher

click update (Power cycle the gateway when done making all changes)
Try that while I'm trying to find dial plan options
 
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Hi islandtech. So I looked at the grandstream settings, and it was set to:

1. No waiting for dial tone. (was already set to no)
2. Stage method is 1-stage dialing (was already set that way)
3. Min delay before dialing out was 500, I changed to 1000.

Making that change from 500 - 1000 caused that shadow dialing to go away. Now I'm just hearing plain ringing, not a trail of dialing digits and ringing like we had before. So that was a help!

I had our phone guy here this morning, and I had him clamp on to one of our POTS lines with his test set so he could listen in on what was being passed to the trunk. We tried 411, 511, 611 and 811. He heard all of the tones, and the calls connected as expected. The display on our Nortel IP phone cycled through: dialing, ringing and online.

When we tried 911, thee were no digits heard - not one of them. The phone display cycles through dialing and ringing, but it never goes to online. I'm not sure where the problem lies - if it's the UCx not passing the digits to the Grandstream, or the Grandstream not passing the digits to the PSTN. Still stumped. :/
 
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Lets reconfigure some options:
222 is the test phone based on the previous log
1. under extensions settings for 222 insure that AsteriskDial options = tTr
2. edit nortel properties and remove all Dial Plan Patterns
3. on the trunk that access the gs gateway remove all Dialed Number Manipulation Rules
4. on the outbound route that access the trunk use only the following Dial Patterns That Will Use This Route
(blank) + blank | N11 / blank
(blank) + blank | 1NXXNXXXXXX / blank
(blank) + blank | NXXXXXX / blank
5. check the gw has {X+} for field #1 (PSTN outgoing call dial plan) under Call Routing / Dial Plan (1 stage dialing only)
make test calls
post logs
 
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I thought i'd post pictures so you all know what the settings were:

#1 above:
screenshot.112_glr8ei.jpg


#2 above:
screenshot.113_vcda3a.jpg


#3 above:
screenshot.114_ckcj45.jpg


#4 above:
screenshot.115_tn9usm.jpg


#5 above:
screenshot.116_u7uzoj.jpg


Still no luck, so I'm posting the new log file:

[pre]
[2015-05-12 17:54:32] VERBOSE[15840] netsock2.c: == Using UCX RTP TOS bits 184
[2015-05-12 17:54:32] VERBOSE[15840] netsock2.c: == Using UCX RTP CoS mark 5
[2015-05-12 17:54:32] VERBOSE[5573] chan_ucx.c: -- Starting switch on '222@222-0' to 911
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [911@from-internal:1] Macro("UCX/222@222-0", "user-callerid,LIMIT,EXTERNAL,") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:1] Set("UCX/222@222-0", "TOUCH_MONITOR=1431471272.17238") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:2] Set("UCX/222@222-0", "AMPUSER=222") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:3] GotoIf("UCX/222@222-0", "0?report") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:4] ExecIf("UCX/222@222-0", "1?Set(REALCALLERIDNUM=222)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:5] Set("UCX/222@222-0", "AMPUSER=222") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:6] GotoIf("UCX/222@222-0", "0?limit") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:7] Set("UCX/222@222-0", "AMPUSERCIDNAME=XXX (PO)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:8] GotoIf("UCX/222@222-0", "0?report") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:9] Set("UCX/222@222-0", "AMPUSERCID=222") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:10] Set("UCX/222@222-0", "__DIAL_OPTIONS=tTr") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:11] Set("UCX/222@222-0", "CALLERID(all)="XXX (PO)" <222>") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:12] GotoIf("UCX/222@222-0", "0?limit") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:13] ExecIf("UCX/222@222-0", "1?Set(GROUP(concurrency_limit)=222)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:14] ExecIf("UCX/222@222-0", "0?Set(CHANNEL(language)=)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:15] GotoIf("UCX/222@222-0", "1?continue") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (macro-user-callerid,s,28)
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:28] Set("UCX/222@222-0", "CALLERID(number)=222") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:29] Set("UCX/222@222-0", "CALLERID(name)=XXX (PO)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:30] Set("UCX/222@222-0", "CDR(cnum)=222") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:31] Set("UCX/222@222-0", "CDR(cnam)=XXX (PO)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-user-callerid:32] Set("UCX/222@222-0", "CHANNEL(language)=en") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [911@from-internal:2] Set("UCX/222@222-0", "ROUTE_ID=17") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [911@from-internal:3] Set("UCX/222@222-0", "MOHCLASS=default") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [911@from-internal:4] Set("UCX/222@222-0", "_NODEST=") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [911@from-internal:5] Gosub("UCX/222@222-0", "sub-record-check,s,1(out,911,)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:1] Set("UCX/222@222-0", "REC_POLICY_MODE_SAVE=") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:2] GotoIf("UCX/222@222-0", "1?check") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (sub-record-check,s,7)
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:7] Set("UCX/222@222-0", "__MON_FMT=WAV") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:8] GotoIf("UCX/222@222-0", "1?next") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (sub-record-check,s,11)
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:11] ExecIf("UCX/222@222-0", "0?Return()") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:12] ExecIf("UCX/222@222-0", "0?Set(__REC_POLICY_MODE=)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:13] GotoIf("UCX/222@222-0", "0?out,1") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:14] Set("UCX/222@222-0", "__REC_STATUS=INITIALIZED") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:15] Set("UCX/222@222-0", "NOW=1431471272") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:16] Set("UCX/222@222-0", "__DAY=12") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:17] Set("UCX/222@222-0", "__MONTH=05") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:18] Set("UCX/222@222-0", "__YEAR=2015") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:19] Set("UCX/222@222-0", "__TIMESTR=20150512-175432") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:20] Set("UCX/222@222-0", "__FROMEXTEN=222") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:21] Set("UCX/222@222-0", "__CALLFILENAME=out-911-222-20150512-175432-1431471272.17238") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@sub-record-check:22] Goto("UCX/222@222-0", "out,1") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (sub-record-check,out,1)
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [out@sub-record-check:1] ExecIf("UCX/222@222-0", "1?Set(__REC_POLICY_MODE=dontcare)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [out@sub-record-check:2] GosubIf("UCX/222@222-0", "0?record,1(exten,911,222)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [out@sub-record-check:3] Return("UCX/222@222-0", "") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [911@from-internal:6] Macro("UCX/222@222-0", "dialout-trunk,3,911,,off") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:1] Set("UCX/222@222-0", "DIAL_TRUNK=3") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:2] GosubIf("UCX/222@222-0", "0?sub-pincheck,s,1()") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:3] GotoIf("UCX/222@222-0", "0?disabletrunk,1") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:4] Set("UCX/222@222-0", "DIAL_NUMBER=911") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:5] Set("UCX/222@222-0", "DIAL_TRUNK_OPTIONS=tTr") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:6] Set("UCX/222@222-0", "OUTBOUND_GROUP=OUT_3") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:7] Set("UCX/222@222-0", "SCA_TAG=SCGUser") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:8] GotoIf("UCX/222@222-0", "1?nomax") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (macro-dialout-trunk,s,10)
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:10] GotoIf("UCX/222@222-0", "0?skipoutcid") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:11] Set("UCX/222@222-0", "DIAL_TRUNK_OPTIONS=tT") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:12] Macro("UCX/222@222-0", "outbound-callerid,3") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:1] ExecIf("UCX/222@222-0", "0?Set(CALLERPRES()=)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:2] ExecIf("UCX/222@222-0", "0?Set(REALCALLERIDNUM=222)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:3] GotoIf("UCX/222@222-0", "1?normcid") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (macro-outbound-callerid,s,6)
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:6] Set("UCX/222@222-0", "USEROUTCID=") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:7] Set("UCX/222@222-0", "EMERGENCYCID=") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:8] Set("UCX/222@222-0", "TRUNKOUTCID=1608XXXXXXX") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:9] GotoIf("UCX/222@222-0", "1?trunkcid") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (macro-outbound-callerid,s,14)
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:14] ExecIf("UCX/222@222-0", "1?Set(CALLERID(all)=1608XXXXXXX)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:15] ExecIf("UCX/222@222-0", "0?Set(CALLERID(all)=)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:16] ExecIf("UCX/222@222-0", "0?Set(CALLERID(all)=)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:17] ExecIf("UCX/222@222-0", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:18] Set("UCX/222@222-0", "CDR(outbound_cnum)=1608XXXXXXX") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-outbound-callerid:19] Set("UCX/222@222-0", "CDR(outbound_cnam)=") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:13] GosubIf("UCX/222@222-0", "0?sub-flp-3,s,1()") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:14] Set("UCX/222@222-0", "OUTNUM=911") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:15] Set("UCX/222@222-0", "custom=SIP/LINE2-608XXXXXXX") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:16] ExecIf("UCX/222@222-0", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)tT)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:17] ExecIf("UCX/222@222-0", "0?Set(DIAL_TRUNK_OPTIONS=tTM(confirm))") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:18] Macro("UCX/222@222-0", "dialout-trunk-predial-hook,") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("UCX/222@222-0", "") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:19] GotoIf("UCX/222@222-0", "0?bypass,1") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:20] ExecIf("UCX/222@222-0", "1?Set(CONNECTEDLINE(num,i)=911)") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:21] GotoIf("UCX/222@222-0", "0?customtrunk") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-dialout-trunk:22] Dial("UCX/222@222-0", "SIP/LINE2-608XXXXXXX/911,300,tT") in new stack
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] netsock2.c: == Using SIP RTP TOS bits 184
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] netsock2.c: == Using SIP RTP CoS mark 5
[2015-05-12 17:54:32] VERBOSE[5573][C-0000124b] app_dial.c: -- Called SIP/LINE2-608XXXXXXX/911
[2015-05-12 17:54:33] VERBOSE[5573][C-0000124b] app_dial.c: -- SIP/LINE2-608XXXXXXX-00000b89 is ringing
[2015-05-12 17:54:49] VERBOSE[5573][C-0000124b] app_dial.c: -- SIP/LINE2-608XXXXXXX-00000b89 answered UCX/222@222-0
[2015-05-12 17:54:49] VERBOSE[5574][C-0000124c] pbx.c: -- Executing [s@from-internal:1] Macro("UCX/222@222-0<ZOMBIE>", "hangupcall") in new stack
[2015-05-12 17:54:49] VERBOSE[5574][C-0000124c] pbx.c: -- Executing [s@macro-hangupcall:1] GotoIf("UCX/222@222-0<ZOMBIE>", "1?theend") in new stack
[2015-05-12 17:54:49] VERBOSE[5574][C-0000124c] pbx.c: -- Goto (macro-hangupcall,s,3)
[2015-05-12 17:54:49] VERBOSE[5574][C-0000124c] pbx.c: -- Executing [h@from-internal:1] Hangup("UCX/222@222-0<ZOMBIE>", "") in new stack
[2015-05-12 17:54:49] VERBOSE[5574][C-0000124c] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on 'UCX/222@222-0<ZOMBIE>'
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [h@macro-dialout-trunk:1] Macro("UCX/222@222-26", "hangupcall,") in new stack
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-hangupcall:1] GotoIf("UCX/222@222-26", "1?theend") in new stack
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] pbx.c: -- Goto (macro-hangupcall,s,3)
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-hangupcall:3] ExecIf("UCX/222@222-26", "0?Set(CDR(recordingfile)=)") in new stack
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] pbx.c: -- Executing [s@macro-hangupcall:4] Hangup("UCX/222@222-26", "") in new stack
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] app_macro.c: == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'UCX/222@222-26' in macro 'hangupcall'
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] pbx.c: == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on 'UCX/222@222-26'
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] app_macro.c: == Spawn extension (macro-dialout-trunk, s, 22) exited non-zero on 'UCX/222@222-26' in macro 'dialout-trunk'
[2015-05-12 17:54:52] VERBOSE[5573][C-0000124b] pbx.c: == Spawn extension (from-internal, 911, 6) exited non-zero on 'UCX/222@222-26'
[2015-05-12 17:55:01] VERBOSE[15794] asterisk.c: -- Remote UNIX connection
[2015-05-12 17:55:01] VERBOSE[5578] asterisk.c: -- Remote UNIX connection disconnected
[/pre]
 
Upvote 0 Downvote
in outbound route what is Route CID
in trunks what is the Outbound CID
in extensions what is the Outbound CID
can you post logs for a call to 611 or 411
 
Upvote 0 Downvote
the route cid is null (blank).
screenshot.117_mtxo1f.jpg


in trunks, the outbound caller id is 1608249xxxx

in extensions, for extension 222, the outbound cid is blank.
screenshot.118_xalhwu.jpg


here is a log entry of a test call to 611 (which was successful:

[pre]
[2015-05-12 20:11:01] VERBOSE[5944] chan_ucx.c: -- Starting switch on '222@222-0' to 611
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [611@from-internal:1] Macro("UCX/222@222-0", "user-callerid,LIMIT,EXTERNAL,") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:1] Set("UCX/222@222-0", "TOUCH_MONITOR=1431479461.17258") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:2] Set("UCX/222@222-0", "AMPUSER=222") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:3] GotoIf("UCX/222@222-0", "0?report") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:4] ExecIf("UCX/222@222-0", "1?Set(REALCALLERIDNUM=222)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:5] Set("UCX/222@222-0", "AMPUSER=222") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:6] GotoIf("UCX/222@222-0", "0?limit") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:7] Set("UCX/222@222-0", "AMPUSERCIDNAME=XXXXXX") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:8] GotoIf("UCX/222@222-0", "0?report") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:9] Set("UCX/222@222-0", "AMPUSERCID=222") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:10] Set("UCX/222@222-0", "__DIAL_OPTIONS=tTr") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:11] Set("UCX/222@222-0", "CALLERID(all)="XXXXXX" <222>") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:12] GotoIf("UCX/222@222-0", "0?limit") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:13] ExecIf("UCX/222@222-0", "1?Set(GROUP(concurrency_limit)=222)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:14] ExecIf("UCX/222@222-0", "0?Set(CHANNEL(language)=)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:15] GotoIf("UCX/222@222-0", "1?continue") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Goto (macro-user-callerid,s,28)
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:28] Set("UCX/222@222-0", "CALLERID(number)=222") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:29] Set("UCX/222@222-0", "CALLERID(name)=XXXXXX") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:30] Set("UCX/222@222-0", "CDR(cnum)=222") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:31] Set("UCX/222@222-0", "CDR(cnam)=XXXXXX") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-user-callerid:32] Set("UCX/222@222-0", "CHANNEL(language)=en") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [611@from-internal:2] Set("UCX/222@222-0", "ROUTE_ID=17") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [611@from-internal:3] Set("UCX/222@222-0", "MOHCLASS=default") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [611@from-internal:4] Set("UCX/222@222-0", "_NODEST=") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [611@from-internal:5] Gosub("UCX/222@222-0", "sub-record-check,s,1(out,611,)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:1] Set("UCX/222@222-0", "REC_POLICY_MODE_SAVE=") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:2] GotoIf("UCX/222@222-0", "1?check") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Goto (sub-record-check,s,7)
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:7] Set("UCX/222@222-0", "__MON_FMT=WAV") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:8] GotoIf("UCX/222@222-0", "1?next") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Goto (sub-record-check,s,11)
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:11] ExecIf("UCX/222@222-0", "0?Return()") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:12] ExecIf("UCX/222@222-0", "0?Set(__REC_POLICY_MODE=)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:13] GotoIf("UCX/222@222-0", "0?out,1") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:14] Set("UCX/222@222-0", "__REC_STATUS=INITIALIZED") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:15] Set("UCX/222@222-0", "NOW=1431479461") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:16] Set("UCX/222@222-0", "__DAY=12") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:17] Set("UCX/222@222-0", "__MONTH=05") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:18] Set("UCX/222@222-0", "__YEAR=2015") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:19] Set("UCX/222@222-0", "__TIMESTR=20150512-201101") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:20] Set("UCX/222@222-0", "__FROMEXTEN=222") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:21] Set("UCX/222@222-0", "__CALLFILENAME=out-611-222-20150512-201101-1431479461.17258") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@sub-record-check:22] Goto("UCX/222@222-0", "out,1") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Goto (sub-record-check,out,1)
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [out@sub-record-check:1] ExecIf("UCX/222@222-0", "1?Set(__REC_POLICY_MODE=dontcare)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [out@sub-record-check:2] GosubIf("UCX/222@222-0", "0?record,1(exten,611,222)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [out@sub-record-check:3] Return("UCX/222@222-0", "") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [611@from-internal:6] Macro("UCX/222@222-0", "dialout-trunk,3,611,,off") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:1] Set("UCX/222@222-0", "DIAL_TRUNK=3") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:2] GosubIf("UCX/222@222-0", "0?sub-pincheck,s,1()") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:3] GotoIf("UCX/222@222-0", "0?disabletrunk,1") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:4] Set("UCX/222@222-0", "DIAL_NUMBER=611") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:5] Set("UCX/222@222-0", "DIAL_TRUNK_OPTIONS=tTr") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:6] Set("UCX/222@222-0", "OUTBOUND_GROUP=OUT_3") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:7] Set("UCX/222@222-0", "SCA_TAG=SCGUser") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:8] GotoIf("UCX/222@222-0", "1?nomax") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Goto (macro-dialout-trunk,s,10)
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:10] GotoIf("UCX/222@222-0", "0?skipoutcid") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:11] Set("UCX/222@222-0", "DIAL_TRUNK_OPTIONS=tT") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:12] Macro("UCX/222@222-0", "outbound-callerid,3") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:1] ExecIf("UCX/222@222-0", "0?Set(CALLERPRES()=)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:2] ExecIf("UCX/222@222-0", "0?Set(REALCALLERIDNUM=222)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:3] GotoIf("UCX/222@222-0", "1?normcid") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Goto (macro-outbound-callerid,s,6)
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:6] Set("UCX/222@222-0", "USEROUTCID=") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:7] Set("UCX/222@222-0", "EMERGENCYCID=") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:8] Set("UCX/222@222-0", "TRUNKOUTCID=1608249XXXX") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:9] GotoIf("UCX/222@222-0", "1?trunkcid") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Goto (macro-outbound-callerid,s,14)
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:14] ExecIf("UCX/222@222-0", "1?Set(CALLERID(all)=1608249XXXX)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:15] ExecIf("UCX/222@222-0", "0?Set(CALLERID(all)=)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:16] ExecIf("UCX/222@222-0", "0?Set(CALLERID(all)=)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:17] ExecIf("UCX/222@222-0", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:18] Set("UCX/222@222-0", "CDR(outbound_cnum)=1608249XXXX") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-outbound-callerid:19] Set("UCX/222@222-0", "CDR(outbound_cnam)=") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:13] GosubIf("UCX/222@222-0", "0?sub-flp-3,s,1()") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:14] Set("UCX/222@222-0", "OUTNUM=611") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:15] Set("UCX/222@222-0", "custom=SIP/LINE2-608249XXXX") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:16] ExecIf("UCX/222@222-0", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)tT)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:17] ExecIf("UCX/222@222-0", "0?Set(DIAL_TRUNK_OPTIONS=tTM(confirm))") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:18] Macro("UCX/222@222-0", "dialout-trunk-predial-hook,") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("UCX/222@222-0", "") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:19] GotoIf("UCX/222@222-0", "0?bypass,1") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:20] ExecIf("UCX/222@222-0", "1?Set(CONNECTEDLINE(num,i)=611)") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:21] GotoIf("UCX/222@222-0", "0?customtrunk") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-dialout-trunk:22] Dial("UCX/222@222-0", "SIP/LINE2-608249XXXX/611,300,tT") in new stack
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] netsock2.c: == Using SIP RTP TOS bits 184
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] netsock2.c: == Using SIP RTP CoS mark 5
[2015-05-12 20:11:01] VERBOSE[5944][C-00001251] app_dial.c: -- Called SIP/LINE2-608249XXXX/611
[2015-05-12 20:11:03] VERBOSE[5944][C-00001251] app_dial.c: -- SIP/LINE2-608249XXXX-00000b8f is ringing
[2015-05-12 20:11:05] VERBOSE[5944][C-00001251] app_dial.c: -- SIP/LINE2-608249XXXX-00000b8f answered UCX/222@222-0
[2015-05-12 20:11:05] VERBOSE[5945][C-00001252] pbx.c: -- Executing [s@from-internal:1] Macro("UCX/222@222-0<ZOMBIE>", "hangupcall") in new stack
[2015-05-12 20:11:05] VERBOSE[5945][C-00001252] pbx.c: -- Executing [s@macro-hangupcall:1] GotoIf("UCX/222@222-0<ZOMBIE>", "1?theend") in new stack
[2015-05-12 20:11:05] VERBOSE[5945][C-00001252] pbx.c: -- Goto (macro-hangupcall,s,3)
[2015-05-12 20:11:05] VERBOSE[5945][C-00001252] pbx.c: -- Executing [h@from-internal:1] Hangup("UCX/222@222-0<ZOMBIE>", "") in new stack
[2015-05-12 20:11:05] VERBOSE[5945][C-00001252] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on 'UCX/222@222-0<ZOMBIE>'
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] pbx.c: -- Executing [h@macro-dialout-trunk:1] Macro("UCX/222@222-26", "hangupcall,") in new stack
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-hangupcall:1] GotoIf("UCX/222@222-26", "1?theend") in new stack
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] pbx.c: -- Goto (macro-hangupcall,s,3)
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-hangupcall:3] ExecIf("UCX/222@222-26", "0?Set(CDR(recordingfile)=)") in new stack
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] pbx.c: -- Executing [s@macro-hangupcall:4] Hangup("UCX/222@222-26", "") in new stack
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] app_macro.c: == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'UCX/222@222-26' in macro 'hangupcall'
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] pbx.c: == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on 'UCX/222@222-26'
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] app_macro.c: == Spawn extension (macro-dialout-trunk, s, 22) exited non-zero on 'UCX/222@222-26' in macro 'dialout-trunk'
[2015-05-12 20:11:27] VERBOSE[5944][C-00001251] pbx.c: == Spawn extension (from-internal, 611, 6) exited non-zero on 'UCX/222@222-26'
[/pre]
 
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just for fun drop the digit 1 from the trunk outbound caller id and test 911

looking over the call logs I don't see anything different between the 911 failure and the 611 success
 
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i went into trunks and deleted the "1" out of the "outbound caller id". no dice there, either. still the same result. i'm completely baffled.
 
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Did the call log still look the same without the leading digit 1 in the outbound cid?
PBX looks like it is doing what is supposed to.
I don't know if the gateway has any type of logs.
Can try to upgrade the firmware. Release notes don't mention anything that might be related to your problem. Mixed reviews about upgrading.
Might try opening a ticket with Grand Stream Support.
 
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it did, islandtech - didn't notice any differences. very frustrating. will try to talk to grandstream and see if I can get anywhere with them.

I found a phone number that would get me to our county's 911 center. it's the number for municipalities and outlying areas that need to call into the county's 911 center. is there a way that I could program the UCx that if a user were to dial 911, the UCx would see that input and send a different phone number out on the trunk - kind of like a mask? not sure if that's possible or not.

thanks for ALL of the help - i'm grateful to everyone for taking the time to help me with this. will keep updating and let you know what I find out.
 
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the quickest way
create a ring group 911
give a description
put the phone number of the county 911 followed by # in the extension list
set no answer destination to congestion
 
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mrdom for #2 above
2. edit nortel properties and remove all Dial Plan Patterns

did you remove it from General Nortel Setting & also under Nortel Settings for the actual Extension?
 
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