Can only receive 7 calls at a time on SIP

[Bivman]

I have an IP Office 500. I think the software is 4.0 (15)
I have 124 VCM channels. When I get a large call volume, usually Thursday nights, I can only register 7 calls and then I start getting congestion reports saying not enough VCM channels available. Any ideas?

Thanks,
-Jon

 

[jamie77]

You are correct, it won't register if the number doesn't exist somewhere, I still think it is silly that it has to be there. PRI/T1/BRI don't need it!!

In your SIP Line, click the IP URI tab and click add. Put the 800 number in the local URI entry instead of the 800 number. Set it to different incomming and outgoing groups from the other entry in there. leave the existing entry alone. Also, take the 800 number out of the user you have it in. You will also need an incomming call route for this on the incomming group you put in for it.

If you do it this way and it works, you won;t need it programming in various places and won't have issues with call limits in the future.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[Bivman]

Jamie, I see now what you were talking about. I did that for the 800 number AND my test DID. I'll try some calls on the test DID tomorrow to see if the calls come in without having a user with the number in it, then next Thursday on our high-volume night, we'll see what happens. Thanks all.
I'm sure I'll be in touch. And thanks for the link westi. I'll probably be looking into that too!

(Now if I can just find someone who knows as much about the Embedded Voicemail!!!!)

-Jon

 

[Bas1234]

Jon, for the DID you can try;

0123456789
123456789
+112345679

All depending on your locale and your provider.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Westi]

Hey Jon
the embedded voicemail is not one of my favourite pieces of equipment but what info do you need.
when in doubt check here

http://marketingtools.avaya.com/knowledgebase/

use the settings on the dropdowns
ip office 4.2 english voicemail installation embedded voicemail

then you can pick from the left what you want to know about it.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bivman]

Hey Westi...
Problem I'm having (with Embedded VM) the caller ID doesn't pass from the switch to the VM. It shows in the user's Phone Manager software, and on the user's phones, but not in VM. The system says call from "9" (I have the "9" in the system to aid in the ability to recall a number from the Phone Manager.)

-Jon

P.S. Thanks for the link...

 

[Bas1234]

@Bivman,

DId you upgrade the EVM card?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Bivman]

BAS1234... I haven't upgraded the card. Another service company installed it out there(California)...
Can I upgrade by remote? I have a server I can access from here.. (Illinois) And make changes on their system out there...

OK guys! Here's the scoop on my current issue with the SIP calls. The problem is DEFINATELY in the VCMs.
We had a large call volume this morning. I have the 800 number in the SIP URI. Same thing happening, only 7 calls come in, then wham calls get rejected and the VCM congestion count starts going up (currently at 1238 and climbing!) Now here's the deal! My IP phone users can't call digital extensions, or vise-versa. IP phones can call out using a SIP trunk, but not a PRI. Digital phones can call on PRI but not on SIP. Is there a way to RESET the VCM? I have 124 valid licenses, but only 7 are working...

Thanks,
-Jon

 

[alchemist777]

Hi Jon,
thats not good for business, faulty hardware? try swaping the VCM card.
Jon

 

[Bivman]

Check that, I have 120 licenses, One VCM64/ATM4 card, one VCM64 card.
It's my understanding that the cards come with 4 channels active without license, and the licenses activate the rest of the channels.
Wouldn't that follow then, that I should have 128 channels? 4 per card = 8 plus the 120 licenses? Unless the ATM4 card is only used for 60 VCMs and 4 ATMs... Not sure what the ATM part of the card is even for... More research needed...

OK looked it up... I guess the ATM must be our 4 line copper trunk loop inputs...

So, back to the original thought, 128 channels?


The VCM64/ATM4 card is device #4, the VCM64 card is device #5... Is there some weirdity that the ATM should be a later device #? (Just trying to figure out where the 7 channels comes into play...)

At least we're getting closer...

Thanks,
-Jon

 

[Bivman]

Can I swap those cards hot? Or do I need to shut down the switch? Also, will swaping the cards affect any licenses?

Thanks,
-Jon

 

[tlpeter]

You are right 4 for free

If you have the space then put the card in a different slot
You need to power down first, the card are NOT hot swap !!!

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bivman]

My IP500 is full, so I will try just swapping the 2 VCM cards first I guess... Maybe it's just a bad contact on one of them... Then I guess I could try one card in, one card out...
I need sombody that can call me 20 times at once to test!!!


Thanks guys I'll let ya know where it goes...

-Jon

 

[tlpeter]

Good idea of just pulling one !

You just need to dail out to your own sip number with four ipphones and a mismatched codec

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

you can test the VCM also by calling from IP sets to digital sets or out on the line like tlpeter said, so if you can get more then 7 calls out and internal with mix of phones then you should have more VCM channels available and it is a different issue.
Check also in the System Status if your licenses are valid and maybe there are some malformed licenses there, then take the licenses out, reboot the system and put them back in not sure if that would solve it but I for one don't like seeing malformed licenses.
Did you upgrade yet?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bivman]

Haven't upgraded yet. I contacted our "service" folks, haven't heard from them yet... See why I want to figure it out myself? (Hope they aren't looking here!)

(Actually, I haven't asked them about how far to upgrade, so I guess I should give them a little slack... But they don't want us to upgrade the software until they have tested it for awhile and are happy with it...)

As far as the licenses go, they all show valid. I'm not sure how you would know a mal-formed license... The code is all gibberish anyway... Can you just copy the license key for each one, then delete the license, reboot, add the licenses again with the same key, reboot and go on your merry way?

Thanks,
-Jon

 

[Bas1234]

If the Licence is valid then it's OK and working.

Check the System Status it will tell you a lot about licensing/error/VCM channel used.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Bivman]

Yeah, that's what clued me in to the VCM problem. It showed 7 of 124 active, then the congestion count started climbing. We lost 1300 calls this morning... Sigh...

Seems to me, I should have 128 active instead of 124.
4 on each card with out licenses and 60 with.
So, 64X2=128.
Were do I lose the extra 4... I'll bet there's a hardware goof-up, that will clear once I start pulling and resetting cards...


I'll havta get up early tomorrow to get in before everybody else. Can't do it this evening because my folks are coming to dinner.

I'll let you know if'n I get 'er done!

Thanks,
-Jon

Oh and great idea about calling out and back across protocols to load the VCMs...

Umm.. oh yeah, someone mentioned about upgrading the Embedded Voice Mail card? (It's another thread, but I'm not getting any response there!) Is that something I can do from here? Or do you have to physically be where the card is?

 

[Bas1234]

Does the SSA show you lost 1300 calls this morning?
Can the user/customers verify that a call was lost?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Bivman]

Well.. at this point it's not a real big deal... I'm just saying that the congestion count was 1316... Now, in theory, I would hope that when the calls got rejected, the folks called back and eventually got in.

The night folks at our SIP provider seem to be able to react faster to requests... Probably because less people are awake! It took over an hour this morning for the SIP provider "day guy" to do what it took the "night guy" 15 mins to do last Thursday. (Change the routing IP)
In any case, I'm not sweating the numbers right now... If it were during a fund-raiser.... That would be much different. We are getting close to our "camp meeting" time, and I'll want the phones figured out by then for sure!

Thanks again guys... If I wake up early enuf, I'll be slammin' cards in and out in the morning!

-Jon

 

[Bivman]

Well I didn't wake up soon enuf this morning, so will be trying the cards tonight. I though I saw someone post something about connecting two IP500s VIA SIP. I'd like to be able to extension dial between my IL and CA locations. Is there a quick SIP setup FAQ someone can point me to?
I've got the trunks set up..(I think) But the invite isn't seen on the other end. Not sure where I'm going wrong..
Thanks,
-Jon