Caller ID gone after upgrade

[gagnonal]

I upgraded our 403 system from 2.1 to 3.1. Everything went fine, but our 4602SW phones have lost caller id functionality. They display the date and time on line 1 and the extension number on line 2. This never changes. All other phones still work fine...and I know the caller id is making it to the phone, because some have Phone Manager and the caller id shows up.

 

[d14v0l0]

try to upgrade firmware of phones.

 

[gagnonal]

Sorry I didn't mention that in the original thread, but the phones firmware was also upgraded. That's pretty well automatic when you upgrade the system...

 

[kaphein]

Do you use assisted transfers ?

 

[gagnonal]

I'm a newby, so I don't know what assisted transfers means?

 

[intrigrant]

What 3.1 release?

I have had this on 3.1.48 but it was solved in 3.1.65

 

[gagnonal]

We're on 3.1.29...I'll try the .56 upgrade.

 

[intrigrant]

3.1.65 is latest

 

[mikem501]

I had exactly your problem on a 412 system with 4602IP phones. The system was a 3.1.56 and I took this problem from a customer that cannot solve it.

I removed the admin tools and make sure you delete all avaya/manager folders.
Re-install 3.1.56 admin tools on your server and reboote the system.
Re-register your ip phones one after the other, by pressing MUTE,7,3,7,3,8 (MUTE, RESET).

Try phone after phone and your display will come back to normal.

Cheers

 

[gagnonal]

I upgraded to 3.1.65...the phones rebooted automatically and the caller ID returned...must have been a bug in 3.1.29.
Works great now...thanks for your help everyone!