Call Recording Not Showing up in Contact Store

[robspwing]

Hi All,

We have an Avaya IPO 500 running R7 and IP Office ContactStore csipo-7_8sp1_16.

We currently have the Avaya Contact Store saving the recordings under G:\CSRecordings We have created a new drive R: located on a SAN so that we can store the call recordings there instead of G:\CSRecordings. the G drive has limited space and when the space runs out, the call recordings disappear and we lose all the call recordings. I copied the G:\CSRecordings to the R:\CSRecordings, I changed it to R:\CSRecordings on the Contact Store Server portion and restarted the physical server but the calls did not record to the new R:\CSRecordings location. I switched everything back to G:\CSRecordings and rebooted, after some of the changes back and forth for testing I had to uninstall Contact Store and reinstall it. Once I reinstalled CS I could not access any calls before the reinstall date. I made a copy of the CSRecordings folder before the uninstall and I copied all of the files from that backup copy back to the current CSRecordings folder but the calls still do not show up.

Any info is appreciated





Rob

Doc, we better back up. We don't have enough road to get up to 88.

 

[TomMills]

it's not supported but i've done this.

just make sure you change the reg key (not in front of a CS server so can't check which one, but it's obvious when you see it) that sets the file path, and make sure that the share permissions are set properly on the destination folder.

reboot everything and you're done.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[robspwing]

I hope I am looking at the right reg key:

HKEY_LOCAL_MACHINE\ SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir)

if so, the directory listed is:

D:\Program Files\Avaya\IP Office\Voicemail Pro\VM\VRL

Rob

Doc, we better back up. We don't have enough road to get up to 88.

 

[TomMills]

Was the initial install done to D:?

how do G: and R: come into play?

either way, if you want it to save to R: copy the folder structures across exactly as they are, change the reg key to point to R:\Program Files\Avaya\IP Office\Voicemail Pro\VM\VRL and restart everything.

Make sure the VMPro machine has write permissions to that folder and you should be sweet.

Are you pushed for time? I can check the reg keys on monday afternoon but i wont be in front of it before then.

Maybe someone else has done it too and can help if not.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[robspwing]

Currently I am trying to get the previous calls to show back up in Contact Store so I am still working on the G drive at this point.

The install was done on the D Drive.

The G: is currently where I have the CSRecordings folder located.

When I log into Contact Store. I can go under Administration, System Settings, Server, and I chose edit on the Call storage path.
Under Call storage path I have G:\CSRecordings.

I am not sure if changing the reg key to point to G:\Program Files\Avaya\IP Office\Voicemail Pro\VM\VRL will work since the only thing I have on the G drive is CSRecordings.... I could be wrong.



Rob

Doc, we better back up. We don't have enough road to get up to 88.

 

[mattKnight]

I'd try using the full UNC path rather than a mapped drive.

The I'd also make very sure that the service account that you are using for the Contact store has permissions to the share (hint: local system doesn't)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[robspwing]

The G drive is the Direct Attached Storage device on that server.

The recordings do work on the G drive but it only shows the calls made after I reinstalled the software (contact store) no call recordings before the reinstall, even after I copied the backup of all the call recordings back to the G:\CSRecordings.


Rob

Doc, we better back up. We don't have enough road to get up to 88.