Hi All,
We have an Avaya IPO 500 running R7 and IP Office ContactStore csipo-7_8sp1_16.
We currently have the Avaya Contact Store saving the recordings under G:\CSRecordings We have created a new drive R: located on a SAN so that we can store the call recordings there instead of G:\CSRecordings. the G drive has limited space and when the space runs out, the call recordings disappear and we lose all the call recordings. I copied the G:\CSRecordings to the R:\CSRecordings, I changed it to R:\CSRecordings on the Contact Store Server portion and restarted the physical server but the calls did not record to the new R:\CSRecordings location. I switched everything back to G:\CSRecordings and rebooted, after some of the changes back and forth for testing I had to uninstall Contact Store and reinstall it. Once I reinstalled CS I could not access any calls before the reinstall date. I made a copy of the CSRecordings folder before the uninstall and I copied all of the files from that backup copy back to the current CSRecordings folder but the calls still do not show up.
Any info is appreciated
Rob
Doc, we better back up. We don't have enough road to get up to 88.
We have an Avaya IPO 500 running R7 and IP Office ContactStore csipo-7_8sp1_16.
We currently have the Avaya Contact Store saving the recordings under G:\CSRecordings We have created a new drive R: located on a SAN so that we can store the call recordings there instead of G:\CSRecordings. the G drive has limited space and when the space runs out, the call recordings disappear and we lose all the call recordings. I copied the G:\CSRecordings to the R:\CSRecordings, I changed it to R:\CSRecordings on the Contact Store Server portion and restarted the physical server but the calls did not record to the new R:\CSRecordings location. I switched everything back to G:\CSRecordings and rebooted, after some of the changes back and forth for testing I had to uninstall Contact Store and reinstall it. Once I reinstalled CS I could not access any calls before the reinstall date. I made a copy of the CSRecordings folder before the uninstall and I copied all of the files from that backup copy back to the current CSRecordings folder but the calls still do not show up.
Any info is appreciated
Rob
Doc, we better back up. We don't have enough road to get up to 88.