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Call Pickup Button For Parked Call Timeout

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bbaits

Technical User
Aug 7, 2013
20
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US
Scenario:

Incoming call comes in
- user puts call on park 1

park timeout is set to 70 seconds
- user walks away (stupid I know)
- park timeout kicks in and rings the users phone

another user in that department hears it and wants to pick it up without running to the users desk


Is their a way to setup a button to pick up a parked timeout?? I already have a pickup group button for each department which works with incoming calls but not parked calls..

Thanks for the help all!
 
Set up a pickup button with "pickup members"
That way it will pick up any call from any other member of the same group.
 
The pickup button is actually "pickup members", doesn't work with a parked call reminder to that person.
 
If you have a buttons programmed for each extension, pressing the extension button twice will pickup the park or hold reminder.
 
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