sbankscharles
Technical User
Thanks to this group, I now understand, and appreciate, group overflow. I now also understand why things do not appear to be working for me. I read in the documentation that call coverage appearance is not supported between systems. I have three systems for three buildings, each having a reception desk. Desk A & B are on the same system and C is on a different system. My overflow groups for A & B first go to C, then A to B and B to A if C is busy. Typically, most calls are handled by A & B so, if they make it to C chances are C will pick it up.
When they setup the system, I don't believe C existed yet, so B has a CCA button for A and A has one for B. I wanted to setup a CCA button for both A & B on C since that is what handles the overflow. Two questions:
1. Will call overflow work in my situation (between systems) ? Talking with several ladies who work at C, it is hard to determine if a call comes in from A or B but would be extremely helpful to know.
2. Is there no way to indicate on C when a call is coming from the overflow group?
Thanks Again
Charles
When they setup the system, I don't believe C existed yet, so B has a CCA button for A and A has one for B. I wanted to setup a CCA button for both A & B on C since that is what handles the overflow. Two questions:
1. Will call overflow work in my situation (between systems) ? Talking with several ladies who work at C, it is hard to determine if a call comes in from A or B but would be extremely helpful to know.
2. Is there no way to indicate on C when a call is coming from the overflow group?
Thanks Again
Charles