If there is I would love to know about it...as I have a customer that would like to have this feature also....console's will do it but agents won't...at least not that I have found anywhere. Like you said you can have a queue call light but that's about it.
I'm not sure what you called a queue light then. Vustats button? If so then no, there is no standard way to provide audible alerting for that. I assume agent is supposed to handle the call, not be distracted by new calls arriving in queue. There's no guarantee an agent will get that particular call, so why he/she should be notified of it?
Or are you talking about Direct Agent calling? Please clarify.
you can't only thing you can do is asign a analoge port on the hunt group form.
that port will apply ringing to a analoge bell
It will ring when it passes the threshold
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