Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Call Center Audible Queueing
- Thread starter btrain08
- Start date
wellco9530
Technical User
If there is I would love to know about it...as I have a customer that would like to have this feature also....console's will do it but agents won't...at least not that I have found anywhere. Like you said you can have a queue call light but that's about it.
btrain08, wellco9530,
Check Active Station Ringing setting in Station screen.
Regards, Alex.
My Avaya blog:
Check Active Station Ringing setting in Station screen.
Regards, Alex.
My Avaya blog:
- Thread starter
- #4
btrain08,
I'm not sure what you called a queue light then. Vustats button? If so then no, there is no standard way to provide audible alerting for that. I assume agent is supposed to handle the call, not be distracted by new calls arriving in queue. There's no guarantee an agent will get that particular call, so why he/she should be notified of it?
Or are you talking about Direct Agent calling? Please clarify.
Regards, Alex.
My Avaya blog:
I'm not sure what you called a queue light then. Vustats button? If so then no, there is no standard way to provide audible alerting for that. I assume agent is supposed to handle the call, not be distracted by new calls arriving in queue. There's no guarantee an agent will get that particular call, so why he/she should be notified of it?
Or are you talking about Direct Agent calling? Please clarify.
Regards, Alex.
My Avaya blog:
- Thread starter
- #6
Agent on a phone call, a second phone call comes in and the queue light illuminates.. I want, along with the illumination an audible sound.
Digital reception consoles have an audible sound when they have a call waiting and I want the call center to behave the same way.
Digital reception consoles have an audible sound when they have a call waiting and I want the call center to behave the same way.
you can't only thing you can do is asign a analoge port on the hunt group form.
that port will apply ringing to a analoge bell
It will ring when it passes the threshold
Queue Limit: unlimited
Calls Warning Threshold: 2 Port: xxxxxx
Time Warning Threshold: 30 Port: xxxxxx
Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe
that port will apply ringing to a analoge bell
It will ring when it passes the threshold
Queue Limit: unlimited
Calls Warning Threshold: 2 Port: xxxxxx
Time Warning Threshold: 30 Port: xxxxxx
Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe
- Status