Call but not transfer to a VDN

[sczepan]

Is there a way to prevent agents from transferring to a VDN but still allow them to call the VDN? We have a help desk that the agents are to use as a resource to help troubleshoot a customer problem. The help desk should not be taking customer calls, just assisting the agent. Unfortunately some agents are blind transferring customers to the help desk. We want to still allow the agents to call the help desk but prevent them from transferring a call to that VDN.

Thanks.


Steve

 

[SF0751]

I don't think there is a way in the PBX to prevent this from happening. You need to idenitify and train the individuals who are making these blind transfers.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[sczepan]

I agree with you 100% but unfortunately we are being asked to solve managerial problems with technology.

Thanks.

Steve

 

[mikeydidit]

we are being asked to solve managerial problems with technology.

That never happens.... Yeah right. EVERY DAY

I don't think their is a way to do this. Either way the VDN is getting called so if you restrict it one way, it going to be restricted the other. Like Susan said, the agents should be trained to not send blind calls to the help desk.

Sorry Steve.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594