BCMR and no CLAN board

[joeyhump]

I am installing BCMR on an s8300 release 6.0 CM and I dont have a clan board. Im trying to install BCMR release 2.4.7 on a windows 7 64 bit machine.
I finally found the right sentinal driver for the usb dongle and was able to get the server software to respond. But for some reason the username bcmsvu that I created
will not connect. the ip address of the procr is 192.168.42.3 and the port is 5022. I have tried to make the user a privileged administrator and an unpriviledged administrator but neither one will work.
I can however use the login in ASA and log right into the system. Im not real sure where to go with this.
Any help on with would be greatly appreciated.

 

[lopes1211]

Can bcmr login using ssh? Perhaps try using telnet on port 5023 instead.

-CL

 

[joeyhump]

That is where I think the problem is. SSH that is. I did go into the webpage of cm and allow telnet on port 5023. I then tried logging on using port 5023 but the BCMR login still wouldnt connect. It kept timing out on me.

Do you have any ideas on how I can troubleshoot this issue? Wireshark for some type of list trace or something. Im at the end of my rope here.
Thanks for your reply lopes1211.

 

[lopes1211]

The error log in bcmr is actually pretty good. Any info in there?

-CL

 

[AvayaTier3]

can you login with putty to CM linux using "bcmr", then use "autosat" to get into CM ?

ssh -p 5022 goes to the SAT
ssh by default uses port 22 - goes to linux bash

verify bcmr is a valid login

id bcmr

it needs to be in susers group and have a prof18 or another profile defined in CM user-profiles.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[joeyhump]

I did create the user id as an suser and to be prof 18. I can login to cm using ASA but I didn't try using linux.
I can try that when I'm on site tomorrow and see what happens.

Its just so strange that I can login using ASA but not using the Bcmsvu login.
Is there something in cm in the system parameters that I could be missing?

Thanks again for your replies

 

[joeyhump]

The info log in bcmr didnt really lead me anywhere. Pretty much just saying that the login timed out before connecting.

 

[joeyhump]

The problem is actually deeper than I thought. Found out that the upgrade from 2.4.1 build 316 to 2.4.7 build 322 is failing. keep getting "error encountered while upgrading bcmrd server". Have tried unistalling and reinstalling but same error. tried 2.4.6 build 322 with same problem. Using windows 7 profesional.
got no hair left.

 

[AvayaTier3]

ReadMe for BCMRD upgrades

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[joeyhump]

Found that this is the order to install the software.
Step 1. Install 2.4.1 build 314.
Step 2. Reboot.
Step 3. Browse to C:\Program Files (x86)\Avaya\BCMS Vu and delete the folder BCMRD_Backup
Step 4. Install 2.4.7 build 322.
Should be good to go.

 

[joeyhump]

Still have issues with this. I got the system to upgrade to build 322 but the user that I created will not connect to cm through the bcmrd. The user that I created was bcms with prof 18.
I can use putty with this user and password and login at the linux level and then use autosat and connect to cm.
I can also use this user and password and login using ASA.
Im putting the ip address of the procr and using port 5022.
I tried activating port 5023 but no go.
I tried setting the user to prof19 but no go.
Is there anything in ip-services that need to be activated. I cant add SAT in ip-services cause I dont have a clan board.
Any help would be much appreciated.

 

[kyle555]

make the password the same as the username. Stupid, but I've had that once.

Also, connect via telnet and wireshark the session from the Windows machine running BCMRD and watch it go.

 

[joeyhump]

Could it be that simple? Ill give it a shot. Thanks

 

[lopes1211]

The login needs to take you directly into CM, not the Linux shell. That appears to be the problem based on your "autosat" comment from above.

-CL